Team Leader, Defined Benefits Pensions Administration - #2123067

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview

Are you ready to lead, inspire, and make a real impact in the pensions industry? At Gallagher Benefit Services, we have an exciting opportunity for a Team Leader – DB Pensions Administrator to join our Pensions Outsourcing Practice in Bristol.

We’re looking for a dynamic individual with a proven track record in Defined Benefits (DB) pensions administration. If you’re passionate about delivering exceptional service, driving results, and leading a team to success, we’d love to hear from you.

How you'll make an impact

As a Team Leader, you’ll manage a team of DB and DC administrators, ensuring the delivery of high-quality service to our clients. Your key responsibilities will include:

• Overseeing day-to-day client relationships with trustees and corporate clients, including participation in trustee and client meetings.
• Providing expert advice on pensions queries and staying up to date with industry developments.
• Managing errors and complaints, implementing solutions to prevent reoccurrence.
• Inspiring, motivating, and coaching your team to achieve outstanding performance.
• Ensuring timely delivery of pensioner payrolls, pension increases, and other key projects.
• Leading internal audits and driving continuous improvement in processes and service quality.
• Monitoring staff performance, addressing concerns, and implementing improvement plans.

About You

• Extensive experience with occupational pension schemes, particularly DB schemes.
• Proven expertise in pensions projects, scheme events, and complex manual pensions calculations.
• Experience as a Principal/Senior Administrator or Deputy Team Lead.
• Strong people management skills, with the ability to inspire, coach, and develop team members.
• IT proficiency, particularly with Microsoft Office tools.
• Stakeholder and client relationship management experience.
• Ideally QPA or PMI qualified (but not essential).
• Eligibility to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)