Customer Service Advisor - #2084174

Your new company
Clifton based business

Your new role
If you're an organised, people-focused coordinator who enjoys keeping things moving and solving problems quickly, this temporary role will put you at the heart of a busy customer service function. You'll be supporting a manager who values clarity, pace and reliability, and you'll play a key part in ensuring customers receive a smooth, well-managed experience.This role requires commitment through September and beyond, so it will not suit someone returning to education.What you'll be doing

• Customer case handling - responding to concerns by phone or email and progressing each case within SLA
• Contractor coordination - issuing instructions to subcontractors and ensuring work is completed promptly
• Remedial tracking - following up outstanding tasks and driving completion within a 28-day window
• Customer communication - providing clear updates, empathy and a positive experience throughout
• Internal liaison - working closely with colleagues across departments to keep information flowing
• Admin & data accuracy - maintaining system records, logging updates and supporting general admin tasks
• KPI awareness - helping ensure service levels and performance measures are met
• Health & Safety awareness - following company standards and safe working practices

What you'll need to succeed

• Experience in a customer service, coordination or admin role
• Confidence managing multiple cases and keeping on top of deadlines
• Strong communication skills and a calm, solutions-focused approach
• Ability to build rapport with customers, contractors and internal teams
• Solid IT skills and comfort working with databases or CRM systems

What you'll get in return

• Friendly team to work with
• ASAP start
• 37.5 hours per week Monday: 8:45-5pm, Tue-Thu: 8:30-5pm, Friday: 8:30-4pm, 45-minute lunch each day

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF

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