Senior Operations Manager - #1791921

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

This is an exciting opportunity to lead a team of managers in our busy, dynamic Transfers Team on a 12-month fixed term basis. As a Senior Operations Manager you will lead, coach and motivate a medium-sized Service delivery function to deliver outstanding client, business and colleague outcomes. You will role model the Hargreaves Lansdown values and own the performance of the given area (people, process, risks).

What you'll be doing

• Provide inspirational, inclusive and collaborative leadership to the function through proactive and collaborative management of people, resources and risk.
• Take responsibility for ensuring service delivery targets (SLAs, QA, Complaints, breaches etc) are met, delegated effectively and escalates issues where appropriate.
• Monitor and report to the Head of Department on performance and trends and defines the "path to green" where performance is outside target.
• Oversee an effective risk and control environment to ensure good client outcomes, in particular the effective design and operation of processes and controls and management of risks.
• Understand and comply with relevant regulation and legislation and keeps knowledge up to date.
• Provide input into the development of the plan and objectives for the wider Service function.
• Own resourcing for the function, makes business cases for change and investment, own and drives local continuous improvement activities and realises efficiencies.
• Promote an inclusive and diverse culture where learning, development and colleague engagement is a priority; support career progression and development opportunities in the function and the wider Service Teams to maximise colleague engagement and retention.
• Provide leadership and direction to immediate reports (Service Leaders and Team Leaders and the wider Service function) and take responsibility for Communication in the function.
• Effectively steer and communicate operational change initiatives in conjunction with other leaders in Service.

About you

• Outstanding leadership and communication skills; approachable, flexible and collaborative, able to motivate others and empower teams to deliver for clients.
• Significant leadership experience within operational or client-facing environments.
• Proven experience of managing managers and medium-sized teams to drive positive outcomes for clients, colleagues and the business.
• Track record of managing operational change.
• Ability to engage positively with colleagues at all levels.
• Sound analytical/problem solving skills, ability to simplify complex problems and implement innovative solutions.
• Desirable: Financial services, Telecoms, industry background.

Interview process

This will be a two-stage interview process and will include both competency-based questions and a presentation.

Salary

The salary for this role will be up to £50,000, plus competitive benefits.

Working schedule

This is a 12-month fixed term contract, working full time, 37.5 hours per week, Monday to Friday. You will be based in our Bristol head office, BS1 5HL. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office, with a minimum of 3 days in the office per week.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

*dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates. #HLI