Clinical Operations Matron - #1748702

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Job Overview

An exciting opportunity has arisen to join the Clinical Operations Matron Team at North Bristol NHS Trust. You will work with the Operations team and the trust to ensure patients have the right care, in the right place, at the right time, all of the time. You will provide clinical, professional and nursing managerial leadership to an established but developing clinical site and discharge lounge team. There will be plenty of opportunity to develop, manage, implement and evaluate change whilst working on local, trust and system projects and developing the existing team. You will have the opportunity to work within the Urgent and Emergency Care and Planned Care work streams. This job requires networking within the trust, the system and external providers.

Main duties of the job

• Provide clinical leadership, direction and support as a highly knowledgeable/ skilled nursing and operational resource to others in the clinical teams and wider Trust to promote flow and maintain site safety.
• Positively promote change, providing guidance, support and coaching to the team to promote an environment conducive to change.
• Actively support the Urgent and Emergency Care programme.
• Work collaboratively with other professions, organisations and networks.
• Responsible for team recruitment, retention, absence monitoring, performance monitoring and the appraisal process.
• Ensure consistent and effective roster and budget management.
• To problem solve and and support conflict management and resolution. Support decision making with “on call” managers/executive staff out of hours and the Deputy COO/Director of Urgent and Emergency Care in hours.
• Develop and regularly review/update and standards, policies, protocols and guidelines.
• Develop and implement induction, educational and personal development plans for all staff.
• Ensure provision of clinical supervision and wellbeing support for staff.
• Participate in and initiate research and/or audit projects as opportunities arise.
• Undertake and support other managers in the investigation and reporting of complaints and untoward incidents/ accidents, and ensure learning shared.
• Monitor/report identified clinical risks and plans to reduce/manage.
• Undertake role of investigating officer for disciplinary hearings.
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

To provide clinical, professional and nursing managerial leadership to the clinical site and discharge lounge teams.

To lead and participate in change management projects related to patient flow across the hospital.

To support the administration and management of patients detained under the Mental Health Act on behalf of the Trust.

To lead and manage patient flow on a daily basis, facilitating achievement of patient flow targets inc. 4 and 12 hour ED delays, 15 minute ambulance handover.

To be visible and accessible across the trust and act as a role model

Be accessible to patients, carers and staff for assistance advice and support where required

To ensure that Trust policies and procedures are followed.

To ensure robust governance systems and processes are implemented and issues addressed where required

Communicate effectively with all levels of staff both internally and externally to ensure patient flow is maintained and improved

To represent the Operations Division as required internally and externally, deputising when requested for the Assistant Director of Operations.

There will be occasions where the post holder is expected to work part of their time within clinical practice

Person specification

Education/Training/Qualifications

Essential criteria

• Registered Nurse
• Degree or evidence of degree level qualification
• Post registration course relevant to speciality
• Teaching and Assessing Course
• Leadership Qualification
  
  

Desirable criteria

• Master Qualification or evidence of working at Master level
  
  

Work Experience

Essential criteria

• Experience as Band 7 Clinical Site Manager for a minimum 2 years or equivalent relevant Band 7 experience
• Significant acute nursing experience
• Ward/Department management experience
  
  

Knowledge, Skill and Abilities

Essential criteria

• Track record of managing, implementing and evaluating change projects
• Excellent leadership skills
• Able to prioritise workload and manage own time
• Excellent communication/influencing skills- (written verbal and IT)
• Able to demonstrate good understanding of management of vulnerable patients e.g DoLs/Safeguarding/MHA section
• Knowledge and understanding of patient flow related National performance targets
  
  

Personal Qualities/Special Requirements

Essential criteria

• Visionary and innovative. Able to influence others and manage change
• Ability to make decisions in difficult often complex and highly charged circumstances
• Remains calm under pressure
• Reflective
• Supportive to staff and their development needs
• Ability to motivate and engage teams
• Enthusiastic, positive and engaging
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.