Credit Controller - #1727067

About the firm
This is a place where you can thrive, and be engaged in impactful work that challenges and inspires.

Full time, permanent Credit Control role, where you will be working in a very friendly team of 6.

The firm offer flexibility in terms of hybrid working, where you will be required to work from the office two days a week, with the rest working remotely.

35 hour a week contract, Monday to Friday
Competitive salary

Excellent benefits, including, personal pension with employer contribution of 5.5%, income protection, life assurance, holiday flex, length of service leave, cycling scheme, tech scheme, travel insurance, discounts, private medical insurance, dental insurance, gym membership, health screening and more!
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The Team
This role is based in the Bristol office and sits within the Credit Control team, which includes five Credit Controllers and a Manager.

The Role
The role provides essential support to Bristol and London offices, assisting practice groups in effectively managing working capital, reducing lock-up and outstanding debt, and ensuring compliance with internal cash collection procedures. This role involves close collaboration with key stakeholders across the business and will focus primarily on the Insurance practice.

Key Responsibilities

• Build and develop key client relationships to aid in debt recovery


• Proactively manage and chase outstanding debts


• Produce debtor analysis for key clients and partners, ensuring compliance with client-specific protocols and SLAs


• Liaise with partners and client leads to highlight and resolve collection issues


• Assist lawyers with reconciliations and ad hoc debtor reporting


• Identify problem debts and escalate in line with the firm's policies


• Meet monthly team and individual cash collection and aged debt targets


• Adhere to internal credit control procedures (including use of ARCS software) and escalation protocols


• Participate in regular partner meetings with Revenue Controllers to ensure coordinated working capital efforts


• Contribute to the development and refinement of internal policies and market intelligence practices

• Previous credit control/related legal or insurance experience, e.g. claims handling, financial administration experience, preferably within the legal insurance or other professional services sectors


• Strong understanding of commercial debt collection processes


• Familiarity with financial controls and Solicitors' Accounts Rules (SARs)


• High level of accuracy and attention to detail, with the ability to maintain perspective


• Confident, with the interpersonal skills to liaise effectively with lawyers and clients


• Excellent presentation, written, and verbal communication skills


• Positive, flexible approach with the ability to work independently and proactively


• Strong IT proficiency, particularly in Aderant and ARCS (or similar software)


• Organised, with strong time management and prioritisation skills


• Commercially astute, with a collaborative mindset