Data Centre Technician - #1700583

• Responsible for effective delivery of technical support and installations. This will include break-fix tasks,


• includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing


• installations in an Oracle Cloud Infrastructure (OCI) datacenter.


• Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of


• technician activities in accordance with internal polices and service level agreements.


• Provide 24x7 site coverage for Oracle OCI datacenter sites.

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• Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.


• Works primarily at an Oracle datacenter in a “mission critical operations” environment


• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.


• Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.


• Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)


• Understand internal customer problem and provide technical solution in timely manner


• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software


• Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position


• Install, Replace and Troubleshoot Cables and Hardware


• Work within a ticket-based environment


• Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued


• delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.


• System board level repair and fault diagnosis to SLAs


• Using provided tools to do a proper and timely internal reporting.


• Planning & commissioning new rack positions


• Involvement with the design & commissioning of new whitespaces


• Working as part of a multi-disciplinary team without friction


• Some travel will be involved. 

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Career Level - IC3