Senior Contact Support Administrator - #1690455

Senior Customer Support Administrator – Interim

Day Rate: £118 to £120 daily

Type: Contract

Working Hours: Monday to Friday 9am – 5pm, up to 35 hours per week – office based

Work Pattern: Office based

Location: Bristol, City Centre BS1

About the role

We have a new position open for an Interim Senior Contact Support Administrator to join Hartley Pensions client contact team. You will be joining a friendly team of 5 customer support administrators. As a Senior Contact Support Administrator, you will the first point of contact to our clients and all relevant parties, by answering calls, responding to their email queries and assisting the business on relevant projects where necessary.

This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment. Additionally, the experience you will gain from the role will enable you to develop professionally and transfer your skill sets to any industry but especially financial services.

Prior telephony-based customer service experience & an ability to work under pressure is absolutely essential for this role.

What you'll be doing

Your responsibilities for this role include but not restricted to:

• Being the first point of contact for resolving client queries by phone or email offering a professional, empathetic, and outstanding level of service at every interaction with our clients


• Monitoring the mailbox and passing client queries onto the relevant team or responding where applicable


• Ensure post is scanned and passed onto the relevant teams in a timely manner


• Delivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and Hartley Pensions


• Working collaboratively with other teams

• Able to identify and support vulnerable clients


• Support the team's risk and control activities to ensure good client outcomes and risk management culture.


• Be able to support colleagues & where necessary provide training and support

Skills and experience

To be successful you should be able to demonstrate that you are confident in answering the

phone, writing emails and passionate about delivering excellent customer service, organised to

meet tight deadlines, have the ability to multi-task, be empathic and resilient. Ideally, we are

looking for someone who is able demonstrate their experience in the following areas:

• Communication skills such as responding to clients' emails and answering phone calls


• Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines


• Be prepared to go above & beyond


• Resilience & an ability to cope with challenging situations


• Have a collaborative approach to work, willing and able to work with other team members to complete tasks


• Organised approach with the ability to prioritise tasks and workload effectively.


• Able to use MS office (Outlook, Word, Excel).

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

Interview process

One stage, 40-60 minutes competency-based and Q&A interview.

About us?

Hartley pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley pensions provide white label SIPP’s for a number of leading investment and trading platforms.

We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straight-forward and relevant to our clients’ needs.

Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.

***Please note, we are unable to provide employment sponsorship to candidates.