Reception / Administrative Support - #1671239

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Job Overview

We are looking for an enthusiastic, hard-working individual who has the ability to work well within a small dedicated team delivering a high standard of Reception and administrative support to the Plastics Trauma Dept at weekends

We are looking for someone who has a friendly outlook with excellent communication skills and someone who thrives in a fast-paced and very busy working environment. The role requires an elevated level of patient contact .

Main duties of the job

Applicants will need to be an excellent team-player as well as the ability to work independently. They will need to be flexible and able to use their own initiative working proactively and in collaboration with team colleagues to ensure tasks are managed well.

You will need to be able to demonstrate excellent IT skills with the ability to plan, prioritise and manage your time and problem solve effectively.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• To create and process patient referrals
• To be patient facing covering the Trauma Reception desk
• To contact patients to reschedule clinic appointments.
• Answer telephone queries and relaying messages including rescheduling cancellation requests from patients.
• Retrospective clinic bookings on Careflow.
• Deal with enquiries from all services users in a helpful manner.
• Uploading to EDMS following Trust protocol.
• Ensure all relevant patient information is recorded on Trust's PAS system and updated accordingly.
• to deliver patient records safely between departments
  
  

Person specification

Education/Training/Qualifications

Essential criteria

• Educated to GCSE or equivalent
  
  

Desirable criteria

• Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.
  
  

Work Experience

Essential criteria

• Experience of working as part of a team in a multi-disciplinary environment.
• Ability to demonstrate good customer care skills.
  
  

Desirable criteria

• Experienced in the NHS or similar organisation.
• Previous Outpatient and/or clerical experience.
  
  

Knowledge/Skills/Abilities

Essential criteria

• Excellent verbal and written communication skills
• Able to develop good working relationships amongst team, colleagues and staff.
• Able to work flexibly to meet the needs of the service.
• The ability to work to tight deadlines.
  
  

Personal Qualities/Special Circumstances

Essential criteria

• Willingness to learn new IT systems.
• Enjoy working in an extremely busy department.
• Someone who is a team player, always helpful, happy and willing to assist other teams.
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.