Senior Account & Project Executive - #2196399

We're looking for a brilliant organiser who loves making things happen.

Someone who can juggle multiple projects, keep a cool head when things get busy and make sure everyone knows what they're doing and when. You'll be proactive, confident, great with people and have a knack for spotting potential problems before they happen.

This is a great opportunity for someone with experience in project coordination, traffic or agency operations who's looking to take the next step in their career and develop their account management skills.

You'll play a central role in keeping the agency running smoothly, working closely with our Creative, Planning and Account teams to make sure projects are well organised, properly resourced and delivered on time.

Alongside this, you'll have the opportunity to build your client-facing experience, supporting our account team and gradually taking on more responsibility for managing client relationships and campaigns. 

Responsibilities:

Project & Traffic Management

• Taking ownership of the agency's day-to-day traffic and resource scheduling, making sure work flows smoothly through the agency.
• Coordinating workloads across our Creative, Planning and Account teams, balancing priorities and ensuring everyone has what they need to deliver great work.
• Developing and managing project timings, keeping track of deadlines, deliverables and key milestones.
• Running regular internal traffic meetings, keeping everyone informed of priorities and upcoming work.
• Looking ahead to spot potential resource challenges, resolving scheduling conflicts and flagging issues before they become problems.
• Coordinating external suppliers and freelance resource when needed.
• Keeping project schedules and resource plans up to date, adapting quickly as priorities change.
• Helping us continuously improve our processes and ways of working.

Account Management & Client Support

• Working as part of our account team to deliver fundraising and marketing campaigns for our charity clients.
• Supporting the development of project scopes, estimates, budgets and timing plans.
• Attending client meetings, preparing contact reports and ensuring actions are followed through.
• Coordinating campaign delivery, from briefing through to final artwork and production.
• Building relationships with clients and developing your confidence in managing day-to-day client communications.
• Helping ensure the work we deliver is on brief, on time, within budget and to a consistently high standard.

Qualifications/Experience

• Experience in project coordination, traffic management or agency operations, ideally within a creative, marketing or communications agency.
• Brilliant organisational skills and exceptional attention to detail.
• Someone who enjoys juggling multiple projects, managing competing priorities and keeping everything on track.
• Confidence in working with different people and teams, with the ability to chase, challenge and find solutions when needed.
• A proactive, practical approach to problem-solving and the ability to think ahead.
• Excellent communication skills and a friendly, positive and collaborative approach.
• Someone who takes ownership, follows things through and stays calm under pressure.
• An interest in developing client-facing and account management skills.
• A genuine interest in the charity sector and the work we do.

What we offer

• Salary: £32K.
• 25 days' holiday plus office closure between Christmas and New Year, and a half-day off on your birthday.
• Hybrid working, with regular office days in Bristol.
• Pension scheme.
• Mental health support and inclusive policies.
• Cycle to work scheme.
• Monthly team lunch plus summer and winter socials.