General Manager - #2195922

Are you an experienced aviation leader looking to take your career to the next level? If so, this could be the opportunity you've been waiting for!

At DHL Supply Chain, we're searching for an exceptional General Manager to lead our operation at Bristol Airport, supporting one of our key aviation contracts in a fast-paced, ever-changing environment. This is a unique opportunity to take ownership of a critical airport operation where safety, operational performance, customer service, and compliance are at the heart of everything we do. You'll lead a large operational team, work closely with our customer and airport stakeholders, and play a pivotal role in driving performance, continuous improvement, innovation, and future growth opportunities. If you thrive on challenges, enjoy building strong relationships, and want to make a real impact in a dynamic aviation environment, we'd love to hear from you.

A typical day may involve:

• Full accountability for daily operational performance, including Safety, Operational Performance, On-Time Performance (OTP), KPI delivery, and customer service excellence.
• Leading and inspiring a large operational team within a complex, fast-moving aviation environment.
• Creating a high-performance culture focused on safety, compliance, accountability, and engagement.
• Driving achievement against customer standards, contractual requirements, and business objectives.
• Working closely with customers and respective airport authorities to ensure the successful delivery of key operational metrics and service level agreements.
• Identifying and supporting business growth opportunities across the contract and wider aviation operation.
• Building and maintaining strong stakeholder relationships across DHL, the customer, airport authorities, and other key partners.
• Championing continuous improvement initiatives, innovation, and operational best practice to enhance service delivery and efficiency.
• Ensuring all activities are conducted in line with aviation, security, safety, and regulatory requirements.

This role would suit people who:

• Previous aviation experience and knowledge is essential.
• Proven track record of successfully managing complex operational environments.
• Experience working within highly secure and regulated environments.
• Demonstrable experience leading large operational teams.
• Strong stakeholder management and relationship-building skills.
• Experience working closely with customers and external partners to deliver operational objectives.
• Excellent communication, leadership, and decision-making skills.
• Ability to drive continuous improvement and operational innovation.
• Ability to provide a full five-year address history.
• Ability to successfully obtain and maintain a five-year criminal record check.
• Must meet all airport security clearance and vetting requirements.

Why join us?

• 34 days annual leave plus the opportunity to buy more!
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

If you're ready to take your aviation leadership career to new heights, apply today and join DHL Supply Chain at Bristol Airport.