Customer Service - #2195200

Consula is recruiting on behalf of a successful technology company at their Bristol offices for a Customer Service Advisor to support their growing customer base. Our client provides software and services to businesses across the UK and is known for its friendly culture, modern offices and strong staff benefits.

This is an interesting, varied role where you will help customers get the most out of the company's products, answering questions, solving problems and making sure every customer feels supported.

This opportunity would suit someone with customer service experience and an interest in technology, though full product training is provided.

The Role

• Respond to customer queries by phone, email and live chat.

• Help customers with account setup, billing and product questions.

• Log and track issues through to resolution, keeping customers updated.

• Work closely with the technical team on anything that needs a deeper look.

• Keep customer records accurate and up to date.

• Contribute to team targets for response quality and customer happiness.

• Suggest improvements to help articles and processes based on common queries.

A Typical Day

You will start by reviewing any open cases, then work through a steady mix of calls, chats and emails. The team is collaborative and relaxed, with knowledge shared openly and no such thing as a silly question. You will learn something new about the products most days, and your team leader will check in regularly to support your development.

About You

• Experience in a customer-facing role of any kind.

• Clear, friendly communication on the phone and in writing.

• Comfortable with technology and quick to learn new systems.

• Organised, accurate and good at following things through.

• Positive, curious and keen to develop.

What You Can Expect

• Full paid product training and ongoing coaching.

• 28 days' annual leave including bank holidays.

• Hybrid working with modern city centre offices.

• Progression into senior, technical support and team leader roles.

• Company pension, health cash plan and regular social events.

If you want a customer service role with a modern, growing company, apply today through Consula and we will be in touch to discuss the next steps.