Brand Operations Specialist - #2188536

About Us

WildBounds is a Bristol-based DTC retailer specialising in outdoor and lifestyle gear and apparel – a carefully curated edit of the best products for people who live adventurously. Our sister business, Housed & Harnessed, is our UK distribution arm, representing a portfolio of innovative outdoor and lifestyle brands including Matador, Nomadix, Sunski, Crazy Creek and others.

The Role

This is a varied, hands-on role sitting across three areas of the business: operations, trade sales, and marketing. One minute you might be researching new stockist prospects; the next you're logging a new trade order, building an email campaign, or updating product content on a DTC website.

You'll work closely with our sales and management team, keeping the operational engine running while also playing an active role in growing our wholesale account base. It's a role with real breadth – and as the business evolves, so will the scope of what you do.

This is a great opportunity for someone who is organised, commercially curious, and takes pride in doing things properly – and who has a genuine interest in the outdoors.

This is a full-time position, based at our Bristol office and reports to the Managing Director. Premises address is 13 Liberty Industrial Park, South Liberty Lane, Bristol, BS3 2SU.

Key Responsibilities

Operations

• Maintain and update price lists and order forms, including adding new products and removing discontinued lines
• Create orders and raise invoices accurately and promptly in our order management and accounting platforms
• Adapt US/international catalogues and brand materials for the UK market, ensuring all trade-facing content is accurate, professional, and up to date

Sales Support

• Act as a reliable point of contact for trade enquiries, responding promptly and directing them appropriately
• Support our sales team by arranging product samples and brand materials
• Follow up with leads generated at trade shows, ensuring timely and professional contact
• Research and identify potential wholesale accounts across relevant retail channels
• Conduct outreach to prospective accounts via email, phone, and LinkedIn, following up with samples and supporting information

DTC & Marketing

• Help maintain our DTC websites, ensuring content is current, accurate, and seasonally relevant
• Build and manage a wholesale account email list and send regular campaigns highlighting new arrivals and clearance deals

Requirements

Essential

• Strong written and verbal communication skills – confident reaching out to buyers and representing our brands professionally
• Supremely organised with meticulous attention to detail, particularly when managing data, documents, and follow-ups
• A proactive self-starter who can manage their own workload and priorities without close supervision
• A creative problem solver – resourceful and pragmatic when faced with challenges
• Comfortable working across multiple platforms simultaneously
• A genuine interest in the outdoors including outdoor or lifestyle goods
• Meets the highest standards of integrity and professionalism

Desirable

• Experience in a B2B wholesale, trade, distribution or multi-brand environment 
• Experience conducting outbound prospecting to potential wholesale or trade accounts
• Experience building or sending email marketing campaigns (e.g. Klaviyo, Mailchimp)
• Knowledge of the outdoor, sports, or lifestyle retail sector

What we’re offering

• Competitive salary of £30,000 – £32,000 depending on experience
• Performance-related bonus
• Annual performance and pay review
• Hybrid working arrangement (from 2nd month of employment)
• Pension scheme including 3% employer contribution
• 25 days paid holiday (plus the 8 UK bank holidays)
• 40% staff discount
• A role with genuine variety – no two days are the same
• Exposure to the full lifecycle of brand distribution
• The chance to work with some of the most exciting names in outdoor and lifestyle gear
• A collaborative, close-knit team based in Bristol
• Real opportunity to grow and develop with the business as we scale
• Cycle to work scheme
• Statutory Maternity, Paternity and Sick Pay