IT Technical Support Analyst - #2178426

Your new company
You'll be joining a globally recognised technology organisation, supporting a key application management and support function based in Bristol (BS34 8JH). Working within a collaborative seven-person team, you'll play an important role in ensuring technical issues and service requests are managed efficiently within a structured support environment.

Your new role
As an IT Technical Support Analyst, you will be responsible for managing a queue of incidents, service requests, and changes through Remedy. You'll investigate reported technical issues, complete standard support activities in line with documented procedures, and provide day-to-day application support within a predominantly Microsoft-based environment. More complex incidents will be escalated to senior members of the team where appropriate.This is a fully on-site position in Bristol, with no remote work available. Due to security requirements, applicants must be UK nationals and have a minimum of five years' UK residency.

What you'll need to succeed
To be successful in this role, you should have:

• Experience working in an IT Support, Application Support, or Service Desk environment.
• Knowledge of Microsoft Office applications, including Word, Excel, Teams, and SharePoint.
• Experience investigating technical issues and following documented support procedures.
• Ability to manage and prioritise incidents and service requests effectively.
• Strong communication, organisational, and problem-solving skills.
• Ability to work on-site in Bristol on a full-time basis.

Desirable experience includes:

• Familiarity with ITIL 4 processes and best practices.
• Understanding of Active Directory and user access management.
• Experience using PowerShell for administration or automation tasks.
• Previous experience with Remedy or similar service management tools.

What you'll get in returnYou'll have the opportunity to work with a leading global technology organisation, gain experience within a structured application support environment, and further develop your technical knowledge across Microsoft technologies and service management processes. You'll join a supportive team, work on a variety of technical issues and requests, and contribute to the delivery of a critical support service.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk