Engagement Lead - #2172752

The Engagement Lead is a key role contributing to the successful delivery of contracted professional services within the technology space to our customers within both the public and private sectors. We build teams to either deliver a complete outsourced service or to blend with a customer team to enable a joint delivery.

Working closely with the account & delivery teams the role is responsible for supporting the performance, engagement, and operational success of a large, distributed workforce deployed across client projects. This role requires proactive outreach to our deployed team and clients to maintain a heartbeat of how the delivery is performing, identify and address potential concerns early, ensuring delivery excellence and driving a positive engagement experience for all involved. This role serves as a key point of contact for workforce-related matters, providing both internal and external stakeholders with regular insights, updates, and performance assurance. This role requires the successful candidate to possess a mix of people management & stakeholder management within a technology landscape.

This role is an exciting opportunity for someone with a background from any of the following areas: technology, account management, delivery management or operations. You must thrive on people and stakeholder management. RedRock is growing and the successful candidate will have the opportunity to get involved in many aspects of the delivery function as well as take on more responsibility over time.

Experience Required

• Minimum 3 years’ professional experience.
• Proven experience in workforce management, account management, delivery assurance, or similar operational roles.
• Experience in client-facing roles, particularly in the context of operational performance oversight.
• Ability to analyse performance data and translate insights into actionable recommendations.
• Experience of building MI / Reporting for customers.
• Has led or has been involved in the hiring process.
• Familiar with managing risks and resolving incidents with customers.

Desirable Experience

• Previous experience of working across a broad range of business sectors covering both the public and private sectors.
• Working in a role where the primary service was to deliver technology solutions to customers.

Base Salary £30K to £35K (based on experience)

Primary Office: RedRock HQ, Clifton, Bristol

Secondary Location(s): Work from home / customer sites