Compliance Consultant, Bristol, Hybrid - #2153911

Compliance Consultant, Bristol, Hybrid

Summary of the role

A leading business in Bristol are currently looking for a Compliance Consultant to join their company to play a central role in ensuring a seamless, compliant, and people-first onboarding journey for candidates joining their clients via contract, temporary, or permanent routes.

This role blends attention to detail and regulatory accuracy with customer-centric service delivery. You will act as a key liaison between candidates, recruiters and client services colleagues, ensuring all onboarding tasks are completed to the highest standards of accuracy, efficiency, and care.

As we evolve into a high-performing team that champions experience at scale, you will take ownership of your part in the process, build positive working relationships, & contribute actively to continuous improvement, team collaboration, & service excellence.

About You

• A relationship-builder who enjoys working with people & supporting them through the onboarding process.
• Confident communicator - both written & verbal - who can liaise professionally with candidates & colleagues.
• Strong organisational skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning & using systems such as CRMs, contract management tools, and onboarding platforms.
• A problem-solver with a proactive, can-do attitude.
• Committed to learning & continuous improvement.
• Thrives in a collaborative, team-focused environment.

What You'll Be Doing

Onboarding Delivery & Candidate Experience

• Guide candidates through the pre-employment screening & onboarding process in a friendly, professional, and timely manner.
• Deliver right-first-time onboarding by ensuring contracts, compliance documentation, and background checks meet client and legal standards.
• Build rapport with candidates & act as a point of contact throughout their onboarding journey, answering questions and offering clear updates.
• Work closely with internal customers and or comapny's brands (Client Services, S-Rec, Brands, Projects, G&D, Outsource, Method, Fuse, etc) to enable placements and build trust-based working relationships.

Contract Management & Compliance

• Generate, issue, and administer contracts, offer letters and contract extensions accurately and in line with SLAs.
• Conduct vetting activities including references, Right to Work checks, and client-specific requirements.
• Maintain accurate records and ensure all systems (SharePoint, CRM, Onboarding platforms) are kept up to date and fully audit ready.
• Flag and resolve any issues that may impact compliance or onboarding timelines, escalating when needed.

Quality & Continuous Improvement

• Take ownership of a smooth, supportive, and fast-paced onboarding journey, ensuring candidates feel well-guided, valued, and ready to start without unnecessary delays.
• Contribute to team-wide initiatives to reduce pass-backs, duplication, & back-and-forth, enabling smoother handovers and fewer delays.
• Conduct self-audits on onboarding files to ensure compliance accuracy before submission.
• Collaborate with Team Leaders, Quality Assurance Compliance Consultants & other SMEs to suggest improvements to workflows, templates, and processes.

Collaboration & Service Excellence

• Embrace a team culture where "one team", collaboration, ownership, & communication are central to how we work.
• Be proactive in helping colleagues and seeking clarification when needed to ensure tasks are completed correctly first time.
• Champion a positive candidate and colleague experience, always striving to be responsive, approachable, & solutions focused.
• Cross-train to become an SME in specific areas of compliance such as, Quality Assurance, Contracts, International, etc, to maintain flexibility & provide cover during unforeseen absence or peak activity periods.
• Support colleagues across the business & clients by willingly participating in client calls, meetings, or correspondence where required.

Reporting & Data Accuracy

• Ensure all onboarding activities are tracked & updated accurately in relevant systems.
• Contribute to weekly, monthly, & quarterly reporting on onboarding performance, highlighting any compliance trends or process delays.

Success Measures

• Right-first-time onboarding completion rate based on 10% of packs
• Volume of onboards completed
• Time to onboard (average per placement)
• File audit pass rate (internal and client)
• Collaboration and responsiveness ratings from internal customers (Client Services, S-Rec, company's Brands, comapny's Projects, G&D)

Additional Notes

This job description is not intended to be exhaustive. The Company reserves the right to amend or add to the duties and responsibilities of the role in line with business needs.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.