Claims Handler - Pet Claims - #2121767

Claims Handler – Pet Claims

Salary £28,607 to £28,821

This is a great job for someone who has experience in claims handling, insurance, financial services, or customer service and enjoys delivering excellent outcomes for customers. You may already have experience managing claims or handling complex customer queries and are looking to develop your technical expertise in a supportive and collaborative environment.

A bit about the job:

• Handle Pet and Creditor claims from notification through to settlement, ensuring claims are managed fairly, efficiently, and in line with policy terms and regulatory requirements.

• Deliver exceptional customer service by supporting customers through their claim journey, providing clear communication and managing expectations throughout.

• Maintain high standards of accuracy and quality through effective claim validation, record keeping, fraud identification, reserving, payments, and cost control.

• Work collaboratively with colleagues and stakeholders to improve customer outcomes, support continuous improvement initiatives, and contribute to team performance.

• Develop and maintain specialist product knowledge, acting as a subject matter expert within the team and supporting colleagues when required.

Skills and experience we're looking for:

• Experience in claims handling, insurance, financial services, or a customer-focused environment

• Strong customer service skills with the ability to communicate clearly and manage customer expectations effectively

• Ability to make informed decisions while applying policy terms, procedures, and regulatory requirements

• Excellent attention to detail and experience maintaining accurate records and case management activities

• Strong organisational skills with the ability to manage competing priorities and work effectively as part of a team

This is a full-time role working 37.5 hours per week on a rotating shift basis:

Week 1: 8:00am - 4:00pmWeek 2: 9:00am - 5:00pmWeek 3: 9:30am - 5:30pmWeek 4: 10:00am - 6:00pm

Enjoy a great work-life balance with no weekend working and no Bank Holiday working.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £28,607 and £28,821 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's)

• Generous pension scheme, for example if you put in 8%, Aviva adds 14%

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer's leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email