Senior Claims Handler (Commercial Insurance) - #2118321

Neon Talent Solutions are excited to be working on behalf of our client to recruit a Commercial Senior Claims Handler. You will join their Commercial Insurance Claims department based in Bristol City Centre (BS1) on a full time, permanent basis, with part remote/hybrid working arrangements available (2 days WFH).

*Experience working within Commercial Insurance Claims is essential to be considered for this opportunity*

What’s Available To You

This is a fantastic opportunity for a Claims Handler looking to progress their career by growing team in a supportive environment where your contribution is valued, and your skills can develop further within a global insurance business.

SALARY: to£45,000 per annum + Annual Profit Related Bonus (discretionary)

• Life Insurance (x4)
• Company Pension
• Private Healthcare (BUPA)
• Income Protection (70%)
• Discretionary Annual Bonus
• Flexible working arrangements, with part-remote / hybrid options
• Health & Wellbeing Programme
• A fantastic, modern workplace designed for you
• Subsidised cafeteria
• Based in Central Bristol with great transport links nearby
• Full training and ongoing development opportunities

About The Role of Senior Commercial Claims Handler

As a Senior Claims Handler you will support the wider Claims team in managing insurance claims from first notification through to settlement and closure. The role involves handling claims directly and via TPAs, maintaining accurate records, liaising with brokers, lawyers and insureds, managing diaries and financial updates, and supporting reporting and process improvements.

• Responsible for ensuring all claims correspondence is filed accurately on the claims system
• Triaging claims / claims inbox management
• Claims admin tasks, e.g. opening /closing claims - Working through outstanding diaries
• Sending chaser emails asking for updates from brokers, lawyers, insureds etc
• Preparing documents to pay invoices, updating financials on claims management system
• Updating claims notified via a TPA claims bordereaux to include, status / development updates, financial / reserve updates etc
• Collaboration with Claims, Operations, and Finance and other key stakeholders to ensure consistency in claim handling and policy application

Working Hours: 37.5 hours per week | Monday to Friday

What You Will Bring

This opportunity suits a detail-focused professional with strong communication skills who can manage a busy workload in a fast-paced, collaborative environment. This is a fantastic opportunity for someone who possess a solid working background within Claims Handling,

• Possess at least 3 years claims handling - ESSENTIAL
• Experience in handling Commercial Claims - ESSENTIAL
• Experience in at least one of the following areas would be beneficial but not essential: Professional Indemnity OR Construction All Risk OR Accident & Health - DESIRABLE
• Some experience with monthly reporting, financial and reconciliation processes
• Proactive and able to work independently to meet deadlines.
• Applying sound judgement and problem-solving skills.
• Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines.
• Strong written and verbal communication skills, with the capacity to adapt to different audiences.
• Proficiency in Microsoft applications including Outlook, Excel and Word

If you are a motivated with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you.