Customer Service Officer - #2114126

Job Title: Customer Service Officer
Type: Temporary Contract
Location: Bristol
Salary: £30,015 per annum equivalent
Hours: Full Time (4 days office, 1 day working from home)

BRC are working closely with a leading housing organisation to recruit a Customer Service Officer on a temporary basis.

This is an excellent opportunity for an experienced customer service professional to join a busy housing team as the first point of contact for residents. You will deliver a high-quality, end-to-end customer service, handling a wide range of housing-related enquiries and working closely with internal teams to ensure customers receive timely and effective resolutions. The role follows a hybrid working pattern of four days in the office and one day working from home.

Duties:

• Act as the first point of contact for customers via telephone, email, social media, web enquiries and face-to-face.
• Deliver a one-stop customer service, resolving enquiries wherever possible.
• Handle a variety of housing-related enquiries, including repairs, tenancy, rent and estate management.
• Raise and diagnose repair requests, ensuring the correct priority and instructions are issued.
• Liaise with contractors and internal teams to resolve customer queries efficiently.
• Handle challenging and sensitive conversations with empathy and professionalism.
• Escalate safeguarding concerns where appropriate.
• Maintain accurate customer records and update internal systems.
• Work towards individual and team performance targets while delivering an exceptional customer experience.

Requirements:

• Previous experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Strong administration and IT skills.
• Experience using CRM systems, with Salesforce experience highly desirable.
• Ability to remain calm and professional when dealing with difficult situations.
• Experience maintaining accurate records and handling confidential information.
• Social housing experience is desirable but not essential.

For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.