Travel Administrator - JAPENESE SPEAKER - #2107404

I'm currently recruiting for a Travel Experience Administrator to join a well-established client in Bristol on a temporary basis to support travellers exploring Japan.

Working hours: Friday–Tuesday (off: Wednesday & Thursday) / 8:30am-5:00pm during BST until 25 Oct, 8;00am-5:30pm during GMT

Hourly rate is £14.30 per hour.

Key responsibilities:

• Communicate with suppliers in Japanese via fax, telephone, and email

• Coordinate with the Customer Experience Team on customer experience issues

• Recording actions taken in TESS, our customer experience ticketing system

• Troubleshoot with our suppliers during service disruptions – earthquakes, typhoons etc

• Liaise with service providers to ensure seamless service delivery

• Research and identify new suppliers for restaurants and experiences

• Respond to simple customer enquiries when appropriate to ensure a positive client experience

We’re looking for someone who:

• Passion for helping people and a proactive approach to continuous improvement.

• Ability to communicate professionally and smoothly with suppliers, build trust, and work empathetically and effectively

• Overseas living or work experience

• Experience in customer service roles

• Strong interest in travel and tourism (professionally or personally)

• Experience using databases (CRM, reservation systems, etc.)

• Native-level Japanese with business-level English (TOEIC 750+), or native-level English with near-native Japanese proficiency (JLPT N1 or equivalent)

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