customer service - #2106222

Customer Service Administrator

About the Company

Provides simple, reliable and sustainable waste management services to businesses across the UK, with a strong focus on customer service and environmental responsibility.

Location

Emersons Green, Bristol, BS16 7FL

Salary

£28,000 - £32,000 DOE + Benefits

Hours

Monday - Thursday: 9:00am - 5:00pm

Friday: 9:00am - 4:00pm

Benefits

• Free parking
• Medical cover
• Birthday off
• 28 days holiday including bank holidays
• Supportive and growing business
• Fast-paced working environment

The Role

This is a varied customer service and administration role where you'll be the first point of contact for customers, handling queries, complaints and account administration while helping deliver excellent customer service.

Key Duties

• Managing customer enquiries by phone and email
• Complaint resolution and objection handling
• Processing customer orders
• Supporting new customer onboarding
• Account administration and record management
• Credit control and debt collection support
• Liaising with suppliers and customers to resolve issues
• Troubleshooting customer problems and finding solutions

What They're Looking For

• Previous customer service and administration experience
• Confident telephone manner
• Strong organisational skills
• Excellent attention to detail
• Experience handling complaints
• Good IT skills, including Microsoft Office
• Someone who enjoys a busy, fast-paced environment and can manage multiple tasks effectively

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.