Customer Feedback Officer - #2100709

Job Title: Customer Service Officer
Type: FTC until the end of January 2027
Location: Bristol
Salary: FTE is £30,015
Hours: 21 hours a week

BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis.

This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties:

• Deliver professional and customer-focused service in line with organisational values and objectives.
• Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
• Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
• Liaise with colleagues and contractors to resolve customer queries effectively.
• Handle difficult or sensitive situations calmly and professionally.
• Escalate safeguarding concerns and complex issues where appropriate.
• Maintain accurate records and update systems with customer information and service requests.
• Support performance targets including call quality and customer satisfaction measures.
• Handle confidential and sensitive information in line with GDPR requirements.

Requirements:

• Previous experience working in a customer-focused environment.
• Strong communication and administrative skills.
• Experience dealing with customers in challenging or stressful situations.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good IT skills including Microsoft Office packages.
• Ability to remain calm under pressure and provide effective problem solving.
• Knowledge of GDPR and handling sensitive information.
• Experience within social housing or repairs services is desirable.

Benefits:
• Opportunity to work within a supportive and collaborative team
• Training and development opportunities
• Varied and rewarding workload
• Inclusive working environment
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.