Insurer Support Administrator (French Bilingual) - #2094190

Neon Talent Solutions is excited to be working on behalf of our client to find an French-Speaking Insurer Support Administrator (Bilingual Customer Service Administrator) to join their French-Bilingual Customer Service and Insurance Claims teams based in Bristol (BS1) on a full time, permanent basis, with Hybrid working options (maximum 2 working from home days available)

This is a fantastic opportunity for a customer-focused individual with strong administration skills to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.

What’s Available To You

SALARY: £26,125 - £27,170 per annum + Discretionary Annual Bonus

• Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
• Life Insurance
• Company Pension
• Health & Wellbeing Programme
• 21 Days Annual Leave + Bank Holidays
• A fantastic, modern workplace designed for you
• Subsidised cafeteria
• Based in Central Bristol with great transport links nearby
• Full training and ongoing development opportunities
• A supportive, inclusive working environment where your contributions are valued

About The Role of Bilingual Insurance Support Administrator

As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to French-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.

• Investigate and evaluate insurance claims, ensuring accuracy and fairness.
• Handle customer service queries from French-speaking clients, including complaint resolution.
• Ensure compliance with FCA guidelines and underwriter standards.
• Accurately log and interpret data in the system, following up with relevant parties as needed.
• Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
• Translate documents and correspondence as required.
• Meet weekly and monthly productivity targets, supporting the team to achieve business goals.

Working Hours: 38.5 hours per week | Monday to Friday 8.00am - 4.30pm

What You Will Bring

• You will be fluent in French both spoken and written to a professional standard.
• MUST HAVE previous experience in communicating in both written & verbal formats to French speaking customers
• Experience in customer service - within a claims or insurance environment (Highly Beneficial)
• Strong organisational and prioritisation skills with excellent attention to detail.
• Confident communicator with a focus on delivering outstanding customer service.
• Adaptable, team-oriented, and capable of working independently.
• Familiar with MS Office applications and able to maintain accuracy in data entry.

PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!