Customer and Sales Support Executive - #2083928

Yate, Bristol
Full-time | Office-based
£27,500 per annum
Free onsite parking

This is an exciting opportunity to join a fast-growing, global packaging business backed by one of the world's leading manufacturers in paper and plastic production. The organisation has experienced significant growth over recent years and continues to expand both in the UK and internationally.

With a strong focus on delivering high-quality food-grade packaging solutions across the Food Service, Retail, and Cash & Carry sectors, the company prides itself on innovation, customer service, and driving positive change within its markets.

As a Junior Customer & Sales Support Executive, you will play a key role in delivering excellent customer service while supporting the wider sales function. This is a varied position where you'll be responsible for handling customer enquiries, processing orders, and building strong client relationships.

You'll work closely with internal teams including sales, operations, and logistics to ensure a smooth customer journey from order through to delivery.

• Provide professional and timely support to customers via phone, email, and internal systems
• Build and maintain strong, positive relationships with customers
• Handle enquiries, complaints, and requests, resolving issues efficiently
• Process customer orders accurately using internal systems
• Support the sales team with bespoke and customer-specific orders
• Ensure all service level agreements (SLAs) and deadlines are met
• Maintain accurate and up-to-date customer records
• Liaise with internal teams to ensure smooth order processing and delivery
• Log all customer interactions clearly within CRM systems
• Identify process improvements and contribute to continuous improvement
• Work collaboratively across teams to support business goals

• Previous experience in a customer service or office-based role
• Strong attention to detail and organisational skills
• Confident communicator with excellent interpersonal skills
• Able to manage multiple tasks and prioritise effectively
• Comfortable working independently and as part of a team
• Proactive, solutions-focused, and customer-focused mindset
• Adaptable and thrives in a fast-paced environment

• Salary of £27,500 per annum
• Fully office-based role in Yate, Bristol
• Free onsite parking
• Excellent career development opportunities within a growing, international business
• Supportive and collaborative team environment
• Exposure to both customer service and sales functions
• Opportunity to grow within a dynamic and expanding industry

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