Waiting List Coordinator - Trauma & Orthopaedics - #1800799

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Job Overview

Band 4 Waiting List Coordinator

The Trauma & Orthopaedic department have an exciting opportunity for a Waiting List Coordinator.

The successful candidate will be responsible for managing and booking Consultant theatre lists, booking consent clinics as well as organising pre-op assessment. You should have exceptional organisational skills, excellent attention to detail and be able to prioritise changing workloads.

Main duties of the job

• To maintain surgeons’ theatre diaries, selecting appropriate case mix in chronological order, acknowledging clinical priority
• To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key staff are aware of organisational arrangements
• To act as a contact point, liaising with patients, relatives, medical representatives, GP’s/other hospitals, nursing staff, surgical team and support services
• To record performance of additional capacity to meet demand/shortfall in elective capacity
• To liaise with consultants and other staff regarding annual leave and other absences, to ensure operating lists are appropriately booked and closed if necessary.
• To manage the waiting list of a group of Consultants using Careflow, in accordance with the BNSSG Access Policy
• To be aware of maximum waiting time targets for patients and monitor the Patient Target List (PTL) on a daily basis to ensure Government Access Targets are not breached
  
  

Working for our organisation

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive – our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework – a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.

Detailed Job Description And Main Responsibilities

• To manage the end to end elective patient pathway
• Plays a central role with the services and is required to liaise with hospital medical staff, other departments, GP’s, patients and the general public
• To manage the end to end elective patient pathway for a group of Clinicians, coordinating admissions and associated pre-operative clinics, theatre lists and imaging as required.
• To liaise with patients and book their required appointments for their procedures.
  
  

The successful candidate would have an understanding of waiting list co-ordination and have a sound knowledge of IT packages in MS Office & Windows. The role requires someone who has a great attention to detail and great organisational skills for working in a fast paced, busy department.

Person specification

Knowledge/Experience

Essential criteria

• NHS Experience
• Referral to Treatment Knowledge and Experience
• Prioritisation of Workload
• Experience in Handling Inbound/Outbound Calls
  
  

Desirable criteria

• Careflow System
• Managing Waiting Lists
  
  

Qualifications

Essential criteria

• GCSE in English & Maths
  
  

Desirable criteria

• MS Office (Excel & Teams)
• Advanced Keyboard and Computer Skills
• Use of Patient Administration System
  
  

Personal Qualities

Essential criteria

• Confident and Compassionate when communicating with Patients/Staff
• Adaptable and Flexible Approach to Work
• Hard Working and Good Organisational Skills
• Ability to Managing Conflicting Priorities
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.