Workplace Development Manager - #1799090

Job Title: Workplace Development Manager

Location: Edinburgh, Bristol, Leeds, London

Salary: Starting from £47,790 upwards, dependent on skills and experience

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at your local office hub. There will also be a requirement to attend regular team and client meetings, which will involve travel throughout the UK.

About This Opportunity:

Scottish Widows (SW) goal is to retain, develop and grow relationships with the workplace pensions and intermediary market, influencing advisers and clients to help build our business and achieve our challenging market share aspirations.

The role of the Workplace Development Manager (WDM) is to provide critical support to the Strategic Relationship Manager (SRM) to manage a portfolio of Workplace clients in order to help retain clients and achieve strong business growth. This complements our focus to build strong and enduring relationships, acknowledges our evolving market and inspires confidence in our plans to deliver good customer outcomes

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What you'll be doing:

• Build rapport, trust and customer confidence, presenting a professional image of Scottish Widows
• Develop and implement appropriate contact strategies with SRM and portfolio of clients including driving value add through governance reporting and engagement activity.
• Support your SRM to deliver and exceed targets on client retention and growth across their portfolios
• Supports SRM to develop stronger client relationships improving Net Promoter Score (NPS)
• Support implementing effective business plans and engagement plans and supporting the delivery of these
• Share key insights, best practice and experiences with colleagues
• Can articulate the Scottish Widdows proposition to clients, supporting client events and market stalls across new business and existing business opportunities
• Supporting the Q&A at regular and bespoke client and adviser facing webinars, throughout the year
• A sound understanding of the legislative/regulatory backdrop and how this can impact clients

Why Lloyds Banking Group:

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need:

• Good understanding of the workplace pensions market, including regulatory, technical and legislative issues as well competitor insight.
• Strong relationship management skills
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Strong organisational skills to manage workload, maintain client management records, follow up aspects of the role, ensure processes are maintained to ensure accuracy of reporting
• Support the development of original, timely and creative solutions to complex problems. Always open to new ideas and ways of working

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.