Industrial Automation Support Engineer - #1798180

About

Job Title: Industrial Automation Support Engineer

Location:Broughton/Filton, UK (100% Onsite Work From Office)

Job Type:Permanent

Salary Range: 55,000 per annum (plus bonus and benefits)

Job Summary

An exciting opportunity to join a leading manufacturing team as an Industrial Automation Support Engineer. You will play a key role in supporting and enhancing shopfloor automation systems, ensuring seamless integration and performance of critical manufacturing IT applications.

Key Responsibilities

• Collaborate closely with the support team to understand and resolve issues within defined timeframes.
• Provide technical guidance and support to team members.
• Communicate effectively with key stakeholders, providing regular updates and ensuring customer satisfaction.
• Deliver permanent solutions to recurring and application performance issues.
• Maintain high-quality and accurate solution and application support documentation.
• Share knowledge and information with team members and across the company.
• Coordinate communications between suppliers, OEMs, and business stakeholders.
• Track and report progress to stakeholders.
  
  

Skills, Experience, And Abilities Required

• Experience with MES/MOM technology.
• Knowledge of Aveva/Wonderware Intouch, PLC, SCADA, and HMI systems.
• Advantageous to have experience with machine integration.
• Strong understanding of COTS Manufacturing IT applications.
• Experience integrating the factory automation layer with MES.
• Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.
• Knowledge of machine integration through OPC and various interfacing protocols.
• Familiarity with PLC, SCADA, sensors, IIOT devices, and Aveva Wonderware Intouch.
• Knowledge of ITIL processes is a plus.
• Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes.
  
  

Site Address

• Broughton, Chester CH4 0DR, United Kingdom
• Pegasus House, Aerospace Ave, Filton, Bristol BS34 7PA, United Kingdom
  
  

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Nice-to-have skills

• Sensors
• ServiceNow
• Bristol, England
  
  

Work experience

• IT Consultant
  
  

Languages

• English