1st Line Support Engineer - #1797280
FusePump
Date: 1 day ago
City: Bristol
Contract type: Full time
Work schedule: Full day

1st Line IT Support Engineer
Our client is a fast-growing Managed Service Provider delivering IT support and solutions to a diverse client base across various industries. They pride themselves on proactive service, technical excellence, and outstanding customer care.
Role Summary
We are seeking a proactive and customer-focused 1st Line IT Support Engineer to join the service desk team. You will be the first point of contact for client support queries, resolving issues remotely or escalating where necessary. This role offers opportunities to broaden your skills and progress within the organisation.
Key Responsibilities
LNKD1_UKTJ
Our client is a fast-growing Managed Service Provider delivering IT support and solutions to a diverse client base across various industries. They pride themselves on proactive service, technical excellence, and outstanding customer care.
Role Summary
We are seeking a proactive and customer-focused 1st Line IT Support Engineer to join the service desk team. You will be the first point of contact for client support queries, resolving issues remotely or escalating where necessary. This role offers opportunities to broaden your skills and progress within the organisation.
Key Responsibilities
- Provide 1st line telephone/email support to end users.
- Log, categorise, and prioritise tickets in the helpdesk system
- Troubleshoot and resolve issues related to Windows OS, Office 365
- Manage Active Directory (user creation, password resets, group policy).
- Support cloud platforms (Microsoft 365, Azure).
- Monitor client systems and respond to alerts in accordance with SLAs.
- Maintain accurate documentation for client systems and support processes.
- Excellent communication and interpersonal skills.
- Strong customer service mindset.
- Ability to prioritise and manage multiple tasks.
- Eagerness to learn and progress in a dynamic environment.
- Analytical and problem-solving abilities.
- Up to £29,000 DOE
- Paid certifications and training opportunities
- Enhanced company pension scheme
- Private healthcare plan
- 25 days holiday + bank holidays with the option to buy and sell leave
- Hybrid working (2-3 days a week WFH)
- Career progression pathways
LNKD1_UKTJ
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