Optimisation Assistant Manager (12 month FTC) - #1796440

JOB TITLE: Optimisation Assistant Manager (12 month FTC)
HOURS: Full time
LOCATION(S): Bristol or Leeds
WORKING PATTERN: Hybrid, 40% (or two days) in an office location

Do you thrive in fast-moving and ambiguous environments? Do you enjoy identifying inefficiencies and redesigning processes using advanced methodologies and automation techniques? Are you excited about driving strategic process improvements at pace and occupying a role at the beating heart of our Colleague Success and wider P&P transformation?

If the answer is yes to any or all of the above, then we could have an opportunity that is just right for you!

About the team:

In Colleague Success, we are enthusiastic about making every day easier for colleagues across Lloyds Banking Group.

The team currently brings together a broad range of skills and specialisms covering Recruitment Operations, Colleague Policy & Vetting, Employee Relations, Learning Operations, Payroll Operations & Delivery, and the delivery, change and run of the technology supporting our People function, including generative AI and automation.

Within the function, we are setting up a brand-new team to drive meaningful, measurable change across Colleague Success and wider People & Places (P&P) most critical processes.

In the past five months, we have teamed up with an external partner to redesign key people processes and are now collaborating with the Platform on their implementation. Building on this momentum, we are building a team with expertise in process optimisation, HR operations, tech and automation, market insights, and change management. It's a dynamic, fun, and supportive environment to be a part of, operating in an agile, data-driven, and cross-functional manner to enhance efficiency, boost productivity, and elevate the colleague experience.

About the role:

The Process Optimisation Assistant Manager will work directly with the Optimisation Manager and Optimisation Enablement Lead to support the optimisation agenda, contributing to a diverse portfolio of initiatives relating to Colleague Success and wider P&P.

The role will be varied, no two days will be the same, and you'll be concurrently delivering across a range of responsibilities including:

• Process Redesign: Assisting in identifying inefficiencies in current processes and redesigning them using internal SCALE methodology and automation techniques. This includes supporting the mapping of current processes, identifying bottlenecks and waste, and developing future state processes that leverage the latest tech and best practices.

• Automation: Translating business problems into automation opportunities, by supporting the scoping and design activity to deliver AI-enabled solutions to optimise HR operational processes

• Market Research: Supporting in conducting market research by gathering and analysing data on industry trends and competitor strategies. Help identify best practices and innovative solutions that can be adapted to improve our processes.

• Data Analysis: Analysing large data sets by extracting relevant information, identifying patterns, and generating insights to inform decision-making. Use analytical tools and techniques to interpret complex data and support the development of data-driven strategies.

• Framework Development: Supporting development and creation of frameworks, templates, and guidelines to ensure consistency in optimisation initiatives.

• Workshop Support and Coordination: Assist in workshops by capturing detailed notes, facilitating key discussions, and updating process flows in real-time.

• Documenting Outcomes: Prepare comprehensive documentation of workshop outcomes, including updated process flows, agreed-upon changes, and next steps. Ensure that all stakeholders have access to this information for ongoing reference and implementation.

• Transition Planning and Communication Support: Assist in coordinating activities, tracking progress, and managing timelines. Facilitate clear communication to ensure all stakeholders are informed and aligned during the implementation of process changes.

Key Skills Required:

And you'll possess the following super strengths:

• Process Optimisation Expertise: A good understanding of optimisation methodologies to redesign HR processes. Experience with methodologies such as Lean, Six Sigma, and Design Thinking is desirable.

• HR Operational Awareness: Basic understanding and awareness of HR workflows, policies, and service delivery models. Ability to navigate HR environments and understand the intricacies of HR operations.

• Tech and Automation Awareness: Eagerness to learn about emerging HR technologies, such as GenAI and Agentic AI, with a willingness to upskill and experiment. Familiarity with tools such as Workday, ServiceNow, and data analytics platforms is a plus.

• Market Insight and Curiosity: Ability to conduct research and stay updated with industry trends. Confidence to connect with professionals and build a network for valuable insights to drive innovative solutions.

• Analytical Problem-Solving: Ability to analyse large data sets, identify patterns, and generate insights for decision-making. Strong skills in interpreting data and producing actionable insights.

• Storytelling: Ability to concisely and clearly summarise the outcomes of complex discussions at pace, ensuring all stakeholders are informed and understand the key points.

• Workshop Support and Documentation: Skilled in capturing notes, facilitating discussions, and updating content in real-time. Demonstrates attention to detail in preparing documentation of outcomes and ensuring stakeholders have access to this information.

• Collaboration and Teamwork: Ability to work effectively in cross-functional teams. Foster a collaborative environment and work seamlessly with colleagues from different disciplines.

• Stakeholder Management: Develop and maintain positive relationships with a range of people and business areas using commercial understanding and excellent communication skills.

• Change Implementation and Transition Support: Ability to assist in developing transition plans and supporting the delivery of required outputs at pace.

• Adaptability and Resilience: Ability to thrive in a dynamic environment, pivoting from topic to topic based on priorities and demand. Adapt to changing circumstances and maintain resilience in the face of challenges.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.