Patient Pathway Coordinator - #1752248

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Job Overview

The post holder will be responsible for managing weekly clinics for Lung Oncology, Cardiothoracic Surgery, and Lung Cancer Nursing clinics as well as managing e-mail and telephone correspondence for the service, and supporting with other administrative tasks from the broader department as required

There is a requirement to use local electronic patient systems for bookings, such as ERS and Careflow, for which training will be provided. Procedures will need to be followed in relation to booking appointments, managing patient correspondence and monitoring multiple waiting lists.

You will be required to actively support with improving cancer performance in the service, by maintaining optimal clinic utilisation, working closely with consultants to facilitate extra clinical activity where needed, and working with the support manager on improvement initiatives to increase the provision of Lung Cancer care in the BNSSG area.

Another key aspect of this role will be supporting with EBUS/Bronchscopy diagnostic bookings, and tracking live cancer pathways to assist with cancer reporting and service delivery

Main duties of the job

• To respond promptly and professionally to internal and external telephone and e-mail enquiries, ensuring accurate information is recorded and disseminated to all parties.
• To support with data quality work as required by the Support Manager
• To manage three patient waiting lists, and three weekly clinics, ensuring maximal clinic utilisation, and minimal patient delays
• To regularly notify management and clinicians of capacity/demand issues and work with them to organise additional activity
• To engage with departmental initiatives and embody the NBT Cares culture.
• To liaise with patients, relatives, General Practitioners, clinical and administrative staff over the telephone, face to face and in written correspondence.
• To ensure that all clinics are outcomed (cashed-up) at the end of the working day.
• To meet and have regular contact with the Secretarial Team/Support Services Manager and Specialty Manager.
• To support with booking EBUS/Bronchoscopy procedures
• To support with patient communication by answering e-mails and phone calls from the general lines.
• To attend MDT and learn about the service and the patient pathway
• To maintain a safe environment for patients and staff, raising concerns where appropriate.
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

The post holder will be responsible for managing weekly clinics for Lung Oncology, Cardiothoracic Surgery, and Lung Cancer Nursing clinics as well as managing e-mail and telephone correspondence for the service, and supporting with other administrative tasks from the broader department as required

There is a requirement to use local electronic patient systems for bookings, such as ERS and Careflow, for which training will be provided. Procedures will need to be followed in relation to booking appointments, managing patient correspondence and monitoring multiple waiting lists.

You will be required to actively support with improving cancer performance in the service, by maintaining optimal clinic utilisation, working closely with consultants to facilitate extra clinical activity where needed, and working with the support manager on improvement initiatives to increase the provision of Lung Cancer care in the BNSSG area.

Another key aspect of this role will be supporting with EBUS/Bronchscopy diagnostic bookings, and tracking live cancer pathways to assist with cancer reporting and service delivery.

The successful candidate will play a significant role in the lung cancer service and have the opportunity to work closely with clinicians, attend MDT, shadow clinic appointments and make a meaningful difference to the lives of lung cancer patients. The successful applicant will be hard working, reliable and kind. They will have an continuous improvement mindset, and always be looking for ways to support colleagues and raise the standard of operation in the team. Most importantly they will contribute to a positive, fun team culture and take pride in their daily work.

• To respond promptly and professionally to internal and external telephone and e-mail enquiries, ensuring accurate information is recorded and disseminated to all parties.
• To support with data quality work as required by the Support Manager
• To manage three patient waiting lists, and three weekly clinics, ensuring maximal clinic utilisation, and minimal patient delays
• To regularly notify management and clinicians of capacity/demand issues and work with them to organise additional activity
• To engage with departmental initiatives and embody the NBT Cares culture.
• To liaise with patients, relatives, General Practitioners, clinical and administrative staff over the telephone, face to face and in written correspondence.
• To ensure that all clinics are outcomed (cashed-up) at the end of the working day.
• To meet and have regular contact with the Secretarial Team/Support Services Manager and Specialty Manager.
• To support with booking EBUS/Bronchoscopy procedures
• To support with patient communication by answering e-mails and phone calls from the general lines.
• To attend MDT and learn about the service and the patient pathway
• To maintain a safe environment for patients and staff, raising concerns where appropriate.
• To manage own annual leave to ensure sufficient notice to clinical staff of non-cover of reception/booking, and that Medical Secretaries are informed of absence.
• To ensure patient confidentiality is maintained at all times.
• To maintain quality of own workload, adapting own practice in accordance with service needs and demands, offering suggestions for improvement of services.
• To contribute to own personal development and attend mandatory and other training relevant to the role.
• To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Support Services Manager/Specialty Manager.
  
  

Person specification

Desirable Criteria

Essential criteria

• Demonstrates the desired personality traits
  
  

Desirable criteria

• Administration experience
• Awareness of Cancer targets
• NHS Admin experience
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.