Client and staff call centre manager - #1750576

Client and Staff Liaison Manager

Increase your chances of an interview by reading the following overview of this role before making an application.
Full-time role Monday to Friday 9.00 - 530pm
£33,000 - £40,000 + 25 Days Holiday
Chipping Sodbury
The Role:
Are you a Call Centre Manager, Team Leader or similar from a Lending, Estate Agency or Surveying background, looking for a role granting authority and autonomy to create processes and get the most out your team?

On offer is the chance to join a growing company that specialise in Survey & Valuation work.
Responsibilities:
Overseeing the Client Services Team and Manager
Onboarding of new Clients
Working alongside the Client Services Manager to improve structures and processes enhancing productivity
Working closely with Stakeholders and Clients to ensure service levels are maintained and adhered to
Managing performance review systems, providing feedback, and addressing performance issues and continually supporting managers to measure their team's performance.
Planning and implementing training programs, assessing employee needs, and ensuring ongoing professional development
Adhoc duties to assist and support the Operations Director
Must have
3 years' experience of leading or managing people within a small to medium-sized business
Excellent knowledge of MS office suite
Good communication skills
High attention to detail, particularly in maintaining records, policies, and compliance documents
Desirable
Housing, Surveying or similar background
Previous HR experience
Good national geographical knowledge
Key Benefits:
Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
Modern Offices with onsite parking.
Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
Perks: Regular social events, Opportunity to buy and sell up to 3 days annual leave.
Acorn by Synergie acts as an employment agency for permanent recruitment.

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