Contact Centre Shift Manager - #1747279
Computershare UK
Date: 13 hours ago
City: Bristol
Contract type: Full time
Work schedule: Full day
Job Description
Location: Bristol (Hybrid)
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
We're seeking a dynamic and energetic individual who can bring enthusiasm and a proactive approach to our team. We work within the financial industry, and you’ll supervise a motivated group of customer service professionals, aiming to develop and empower them to deliver world-class service while managing client demands. As the forefront of this expanding team, you will support multiple regions and represent our Centre of Excellence.
As part of the Contact Centre management team, you will play a crucial role in enhancing our customer service across all communication channels.
The working times for this role are Mon-Fri between the hours of 8am-6pm. This role is hybrid 3 days on site in Bristol.
A role you will love
As the Contact Centre Shift Manager you will report directly to the Head of UK Contact Centre, where you will be working collaboratively across teams within the Contact Centre, Support functions and relevant Business Units to support the delivery of key projects and Contact Centre initiatives, in addition to contributing to the Contact Centre’s operational and service delivery goals.
You will act as a relationship builder & communication channel between the team in Contact Centres and key stakeholders across multiple business lines and regions globally, both internally & externally.
This role will be responsible for the management of a group of Contact Centre Team Leaders, which will include embedding the purple culture within their team, driving employee engagement through the delivery of team meetings and 1-2-1’s along with championing learning and development opportunities.
Key Responsibilities
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .
About Us
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Location: Bristol (Hybrid)
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
We're seeking a dynamic and energetic individual who can bring enthusiasm and a proactive approach to our team. We work within the financial industry, and you’ll supervise a motivated group of customer service professionals, aiming to develop and empower them to deliver world-class service while managing client demands. As the forefront of this expanding team, you will support multiple regions and represent our Centre of Excellence.
As part of the Contact Centre management team, you will play a crucial role in enhancing our customer service across all communication channels.
The working times for this role are Mon-Fri between the hours of 8am-6pm. This role is hybrid 3 days on site in Bristol.
A role you will love
As the Contact Centre Shift Manager you will report directly to the Head of UK Contact Centre, where you will be working collaboratively across teams within the Contact Centre, Support functions and relevant Business Units to support the delivery of key projects and Contact Centre initiatives, in addition to contributing to the Contact Centre’s operational and service delivery goals.
You will act as a relationship builder & communication channel between the team in Contact Centres and key stakeholders across multiple business lines and regions globally, both internally & externally.
This role will be responsible for the management of a group of Contact Centre Team Leaders, which will include embedding the purple culture within their team, driving employee engagement through the delivery of team meetings and 1-2-1’s along with championing learning and development opportunities.
Key Responsibilities
- Implementation of the agreed company sector vision, providing proactive support of front office/client teams and support associated business-driven initiatives
- Responsible for analysing data to identify and develop opportunities for continuous improvement and follow through to fulfillment throughout the Contact Centres.
- Effective management of the running of the Contact Centre Team Leaders & their team in accordance with Computershare policies, including performance against KPI’s.
- Previous Contact Centre team management experience – including 1-2-1 delivery, team & client meetings
- Knowledge, management & delivery of SLAs & KPIswith a mindset driven towards continuous improvement & problem solving
- Keen eye for detail & an approachability that will enable your team to grow within themselves, their role & achieve/exceed Contact Centre goals
- A flexible, adaptable, people focused enthusiasm
- Previous financial services or regulated industry background is a desirable but not essential
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .
About Us
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
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