Pharmacy Patient Services Porter - Band 2 - #1743146

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Job Overview

Are you looking to play a vital support role within a Pharmacy? As a Pharmacy Patient Services Porter, you’ll be an essential part of our pharmacy operations, ensuring smooth and efficient delivery of medicines and supplies. Your role will be key to maintaining an organised, clean, and safe environment, helping pharmacists, pharmacy technicians and support staff to focus on patient care.

This entry-level position is perfect for someone who is reliable, hardworking, and eager to contribute to a fast-paced healthcare setting. You’ll handle the transportation of medicines, stock management, and general porter duties, gaining valuable experience and insight into pharmacy operations.

Join us and make a real difference behind the scenes — where every task supports patient wellbeing and healthcare excellence!

Main duties of the job

• Responsible for the regular collection and delivery of pharmacy items to and from wards, in a timely manner.
• Maintain good communication with the wards and pharmacy staff and that any queries from the wards are relayed accurately and without delay.
• Responsible for the collection and delivery of items
• Ensure that items for dispatch from the pharmacy are correctly packaged prior to delivery to the wards.
• Ensure that all necessary signatures are obtained - including those for controlled drugs to maintain a clear audit trail.
• Greet and deal with patients, hospital staff and visitors at the pharmacy reception or those calling by telephone in a courteous and understanding manner
• Inform wards when medication is ready for collection when appropriate
• Receive requests and hand out medication to members of hospital staff.
• Ensure correct uniform is worn during working hours, including ID badges in case of being challenged by staff on wards/departments
• Adhere to Information Governance at all times.
• Take advantage of any training/development opportunity offered in connection with the post.
• Provide training to other pharmacy porters, pharmacy assistants and other pharmacy staff when required.
• Participate in the Trusts annual appraisal system designed to identify objectives and personal development opportunities.
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• This post provides operational support to the pharmacy patient services team, pharmacy clinical team and pharmacy supply services team.
• To undertake regular deliveries of medication, stock requests and prescriptions to and from Pharmacy / wards, departments and clinical areas in a timely manner.
• Use the Pharmacy Tracking System to help with patient flow.
• Support reception staff to include answering the telephone and taking enquiries
• Carry out all duties in support of the Pharmacy Service in accordance with Standard Operating Procedures
• Assist with other duties supporting the pharmacy service when required.
  
  

For Detailed Inforamtion, Please Refer Job Description.

Person specification

Education / Training / Qualification

Essential criteria

• Trained or willing to train towards NVQ Level 2 in Pharmacy services
  
  

Desirable criteria

• Expereince in portering / customer service
• GCSE/ Equivalent in English or Maths
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.