Global Benefits Coordinator - #1737980

We have a fantastic opportunity for a client focused individual with previous administrative experience within the Employee Benefits or Financial Services sector to join a high-performing and expanding team.

Whilst previous relevant experience would be advantageous we are also willing to consider applications from recent Graduates who are able to demonstrate a genuine interest in securing a role within the Employee Benefits/Financial Services sector.

This role will be based in either our Glasgow or Bristol offices and is a hybrid role that has a requirement of working at least three days a week in the office.

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

The purpose of the role is to provide operational support in respect of the management of a GBM solution, the associated insured employee benefits and any ad hoc tasks to internal and external parties.

This position would suit an individual who has shown exceptionally strong organisational and co-ordination skills, has a good grasp of insured employee benefits, is comfortable working within a client-facing role and would thrive in a position where the culture is very collaborative.

We will count on you to:

• Support the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
• Ensure GBM Rules of the Road (governance document) are adhered to by local brokers
• Provide renewal directions / compile project timelines for local brokers and clients
• Outline data / reporting expectations to local brokers and clients
• Maintain internal policy tracking and inventory platforms and support with the management of benefit platforms, where required
• Peer review tasks completed by Centre of Excellence and send deliverables to clients
• Support with sales opportunities and demonstration of our policy tracking and inventory platforms
  
  

What you need to have:

• Previous experience in the Employee Benefits or Financial Services sectors, working with multinationals
• Proficient with MS Word, PowerPoint and Excel
• Experience in process building, best practices and/or efficiency projects
• Strong oral, written communication and presentation skills
• Good analytical skills and strong attention to detail
• Ability to work within a global team environment
• Strong self-starter, fast learner, quality conscious and committed to deadlines
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
  
  

What makes you stand out:

• Knowledge/experience in global and/or regional insured employee benefits or other employee benefits Account Management
• Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
• Language skills are a plus and highly desired, but not essential
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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