Programme Delivery Manager - #1735908

Working Style: 3 days a week in office, 2 days from anywhere

Locations: Bristol

Why this job matters

Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.

We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.

We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.

In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this

What You’ll Be Doing

• Accountable for leading on delivery of a portfolio of programmes within the electronics area on both core and edge platforms.
• Making sensible, commercial decision to support, service performance and mitigating risk.
• Work alongside the plan delivery and enablement teams in order to ensure delivery of your programmes to SLA.
• Reporting upstream for any associated programmes you manage.
• Accountable for being able to articulate how the programme is delivering but also what this means to the business.
• Manage all programmes in scope to agree service level agreements, customer expectations in line with forecast, delivered on time and to budget.
• Ensuring that Legal and Regulatory compliance is maintained and that BT safe working practices are adhered too in accordance with H&S legislastion.
• You’ll be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
• Manage performance of any associated suppliers, supply chain and their associated sub-contractors to ensure compliance to BT infrastructure installation standards.
• Act as the BT signatory for 3rd party access to Gatwick
• Ensure compliance and training is all adhered too by 3rd parties who work at Gatwick.
  
  

What You'll Bring

• Programme Delivery management experience.
• Working with senior stakeholder managing conflicts in delivering enablement solutions in a timely manner at optimum cost.
• Working with internal and external partners to deliver to quality and on time expectation.
• Experience and proficient in Microsoft office packages.
• Implemented change initiatives, ability to adapt quickly and deliver change effectively.
• Previous people management skills.
• Story - telling with data.
• Commercial awareness and Business / Financial acumen.
• Risk Management.
• Problem- solver.
• Successful delivery of a range of small to large programmes would be desirable.
  
  

Your Benefits

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network
  
  

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.