Salesforce Service Solution Architect - #1726711

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships.

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

The Role

As a Salesforce Service Solution Architect you’ll be acting as a pivotal role as part of Dojo’s Salesforce Service cloud implementation. Working closely with Business Stakeholders, Product Managers and Salesforce teams to help deliver Salesforce solutions for Dojo that help improve Customer and Colleague experiences. You will be focused on translating business requirements into technical solutions for Salesforce workstreams.

What You'll Do

• Working with Product Managers and Business stakeholders to help define Salesforce requirements, understand business processes.
• Mapping out high level design of Salesforce solutions to ensure a consistent experience across all solutions for users.
• Collaborating with different teams to develop roadmaps for the Dojo’s Salesforce programme.
• Providing architecture guidance to the implementation teams to ensure development aligns to the overall solution vision & design.
• Working to find opportunities of improvement to Dojo processes using Salesforce.
• Leading functional teams to ensure consistent design approaches to Salesforce solutions. Mentoring team members to help facilitate the team’s growth.
• Ensuring Solutions being built are robust and scalable to Dojo’s future needs.
  
  

What Success Looks Like

• Salesforce solutions being implemented are of high quality and are scalable to future volumes and implementations.
• Improvements to Dojo processes through solutions being implemented by ensuring reduced friction, manual work and overall process optimisation.
• Mentoring of Salesforce functional team members to help foster the best practices and delivery excellence.
• Effective collaboration with teams to ensure support for delivery timelines.
  
  

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If The Following Speak To You, Let’s Talk

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.
  
  

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.