Customer Service Team Leader - #1721958

We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol.

As a Team Lead, you will be responsible for overseeing a team of member advisors, ensuring smooth day-to-day operations, fostering collaboration, and delivering high-quality outcomes. You’ll act as a mentor, motivator, and strategic thinker—bridging the gap between team execution and organizational goals.

• Lead, coach, and develop a high-performing team


• Set clear goals and monitor team performance


• Collaborate with cross-functional departments to align on priorities


• Identify process improvements and implement best practices


• Handle conflict resolution and support team morale


• Report on key metrics and progress to senior management

We are looking for the following skills and background:

· Good problem-solving and analytical skills

· Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.

· Ability to identify when it becomes appropriate to escalate a problem.

· Ability to make effective contact with clinicians, accurate assessment of information obtained, and acting appropriately upon the outcome.

· Strong diplomatic communicator at all levels; verbally and written, to build and maintain internal and external relationships.

· Ability to demonstrate critical independent thinking and the ability to multi-task in time-sensitive situations.

· Effective time management to be able to multi-task, prioritize to meet varying tasks and deadlines, and delegate.

All around the world, Healix safeguards people's health and wellbeing.

• Ability to motivate the team


• Experience in leading a team in a Customer Service / Contact Centre environment


• Team Player

• Experience in Claims Handling