2nd Line Support Analyst x 2/3 - New (REFBJ19) - #1719082

Our organization, recognized as a leader in its field, is seeking to hire 2nd/3rd Line Support Analysts due to ongoing growth.

Suitable candidates will have:

• Strong experience in IT support


• A professional, friendly approach with the ability to perform well under pressure


• Punctuality, good attention to detail, and excellent written and verbal communication skills


• Good troubleshooting and problem-solving skills


• Enthusiasm to learn and develop skills


• Knowledge of networks and firewalls, including troubleshooting


• Experience with Windows server administration


• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

Key duties include:

• Supporting clients, ensuring ticketing procedures are followed, and keeping clients informed


• Diagnosing support cases with team support


• Proactively maintaining client networks using support tools


• Managing new workstation builds and user setups


• Participating in technical projects, client meetings, and onsite support


• Collaborating with the team to implement policies and procedures


• Assisting in training and developing junior team members

We offer an excellent benefits package, including comprehensive training and development opportunities.