Debrief Operative - #1709419

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly  £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

As a Debrief Operative your key responsibilities will include; 

• Answering telephone calls, assisting customers with enquiries and adhering to depot KPI's


• Assisting drivers with locating addresses and providing delivery instructions


• Assisting customers and providing excellent customer service


• Debrief of drivers ensuring processes are followed correctly


• Reporting and logging damaged hand held devices called Saturn's so these can be fixed without delay


• Ensuring contractor paperwork is completed 


• Basic administrative duties


• To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times


• To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer


• Carry out such other duties as may reasonably be requested by the Depot Management Team.


• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

What we're looking for:

• Passion and self-determination


• Keen eye for detail


• Excellent organisational skills


• Ability to work under pressure and meet deadlines


• Flexibility and adaptability to work across various areas of the warehouse if required


• Strong communication skills, both verbal and written


• Proficiency in using computer systems and handheld devices


• Customer service orientation with a positive attitude


• Basic numeracy and literacy skills


• Ability to multitask and prioritise workload effectively


• Team player with a collaborative approach


• Problem-solving skills and initiative


• Reliability and punctuality

Full training, uniform and PPE is provided

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading


• Enhanced maternity and paternity package 


• Free life assurance of 4 x salary on joining the pension scheme


• Unum Help@Hand - essential health and wellbeing services for you and eligible family members


• Health Kiosks visiting every location


• Vitality at Work


• Free On Site Parking 


• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping


• Milestone Days off to celebrate with your family and friends 


• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today