Service Evaluation Officer - #1707490

Service Evaluation Officer

Location: Fully Remote

Salary: £25,200 per annum, Plus Benefits

We are recruiting for a Service Evaluation Officer. To support Forwards Mission and Vision, and its Strategic Goals, the Research and Development team ensure that all our service users receive appropriate, effective and inspirational interventions across our diverse range of service areas. Monitoring and measuring continuously how impactful each service area is and demonstrating step-by-step progress for service users through a defined set of outcomes.

To meet the demands of the organisation the Research and Development team is organised into three distinct functions. Research and Impact, Internal Evaluation and Intervention Development.

Forward is looking for a passionate and conscientious Intervention Development Officer to join the Research & Service Development team. Forwards core activities are diverse and the post-holder will be able to switch focus quickly and respond to changing priorities proactively.

Role Responsibilities

This role will support the Service Evaluation Function of the Research and Development Team.

Main duties:

• Supporting the development and delivery of a range of evaluation projects across the organisation, leading on smaller projects with the support of senior staff


• Conducting regular ad-hoc in person consultations with Forwards service users and staff (e.g. interviews and focus groups)


• Collection of routine and once off data as part of service/programme evaluation


• Creating Jotform form and paper based surveys in line with evaluation best practice


• Translating evaluation results into accessible, user-friendly content for internal use


• Making initial recommendations and creating follow up action plans that feed into service development plans for a service


• Working with the Therapeutic Quality Team to monitor the effectiveness of Forwards services.

Other

• Take on any other reasonable tasks deemed necessary by your line manager or other more senior members of staff (e.g. the Director of Service Improvement or the Executive Director of Research & Development)


• Contributing to other cross-divisional projects as required.

The Ideal Candidate

We are looking for a flexible proactive individual who has a background in research and evaluation in drug and alcohol services. Please also see below a list of the qualities that we are looking for in applicants to this post.

Qualifications

Essential

• Bachelors/undergraduate -level qualification(s) in psychology or other social science (2:1 or above)


• Additional training in use of MS Excel, SPSS and/or other statistical software to perform advanced statistics

Desirable

• Post-graduate level qualification(s) in psychology or other social science


• Experience


• Essential


• Strong, demonstrable understanding of designing methods of robust evaluation.


• Experience in presenting findings or other related topics to diverse audiences.


• Experience of undertaking focus groups and interviews for evaluation purposes


• Case management experience in a substance misuse/probation or criminal justice or related field

Skills/ Knowledge

Essential

• Proficiency in the use of data management software to clean and draw conclusions from data, e.g. MS Excel


• Excellent written and oral communication skills and the ability to explain, summarise and present descriptive and inferential statistics in an understandable and approachable manner.


• Excellent IT skills, including proficiency with MS Office software (Excel, PowerPoint, Word etc.)


• Ability and confidence to quickly learn new software packages as and when needed.


• A positive problem solving approach with the ability to focus on key issues quickly and clearly.


• Ability to manage own workload effectively to deadlines and targets


• Flexible attitude and openness to changing priorities


• Ability to represent Forward in a positive and professional manner

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

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