IT/Desktop Support Analyst x 2/3 - New (REFBJ19) - #1701621

IT/Desktop Support Analyst x 2/3 - New (REFBJ19)

£30,000 - £40,000 + Excellent Benefits

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.


• Professional, friendly approach with the ability to perform well under pressure.


• Punctual, good attention to detail. Excellent written and verbal communication skills.


• Good troubleshooting/problem solving skills.


• Office 365 administration & troubleshooting skills


• Desktop troubleshooting.


• Enthusiastic to learn and develop skills.


• Network & Firewall knowledge and troubleshooting.


• Windows server administration.


• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.


• Diagnostics of support cases with the help and support of the rest of the team.


• Proactive maintenance of client networks using our proactive support tools.


• Managing new workstation builds and user setups.


• Engaging in technical projects, meeting clients and delivering onsite time with the team.


• Working with the team to implement policy and procedure.


• Manging client documentation.


• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!