Performance and Operations Manager - Urology - #1699784

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Job Overview

Performance and Operations Manager for Urology

We are inviting applications from experienced and ambitious candidates for the role of Performance and Operations Manager to join our successful team. We are looking for a hard-working individual who is enthusiastic and committed to delivering exceptional patient care.

The post holder will lead the performance and operational aspects of the service and work closely with the General Manager and triumvirate team, using continuous service improvement to deliver the strategic objectives and recovery plan for our patients.

The successful candidate will have experience of providing operational service management and developing others. They will have excellent organisation, communication and interpersonal skills to liaise with patients and internal and external colleagues.

If you are looking for a fast-paced role, with the opportunity for personal development within a supportive team, we would welcome your application.

Main duties of the job

The post holder will be responsible for the effective management of the inpatient and outpatient (RTT and cancer) performance for Urology within the division of ASCR (Anaesthetics, Surgery, Critical Care and Renal).

The Postholder Will

• work closely with a range of colleagues to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.
• be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives.
• be responsible for the management of the administration teams, ensuring high quality scheduling of all elective and non-elective care for outpatients, inpatients and surgical activity, including proactive patient-level management of cancer and RTT pathways.
• ensure that patients are managed in line with Trust policies and national standards for booking. There is an expectation that the post holder will act as lead for service improvement in booking processes.
• be responsible for ensuring that activity undertaken in the independent sector is managed in line with the contracts.
• act as lead for service improvement in operational processes; to improve performance and support the delivery of high quality care.
• lead on projects and initiatives identified by the Cluster Triumvirate and the post-holder themselves.
• deputise for the General Manager on designated projects.
  
  

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

Performance Management/Service Improvement

• To work closely with clinical and administrative teams, to ensure theatre and outpatient clinic capacity is fully and flexibly utilised to treat patients, to ensure both clinical requirements and Trust service objectives are achieved.
• To manage the daily operational issues that arise and formulate solutions and escalate to General Manager with a clear appraisal of the options available.
• To monitor demand for inpatient and outpatient services within the department, planning capacity to meet this demand and highlighting potential shortfalls in capacity to relevant managers and clinical teams.
• To work closely with the Outpatient department and Cancer Services to monitor demand for two week wait outpatient services, planning capacity to meet this demand and highlighting potential shortfalls in capacity to the line manager and clinical team.
• To proactively plan additional outpatient and elective capacity as required to ensure the delivery of access targets.
• To have an understanding of cancer breaches to identify capacity and pathway issues and proactively develop plans to improve performance working alongside relevant managers and clinical teams.
• To undertake and oversee work to improve performance and service delivery, working with the Trust IM&T and Performance Improvement Teams as required, to make full use of available information, tools and methodologies.
• To ensure patients waiting for treatment are managed in chronological order, within clinical priority, and treated within maximum and clinically appropriate waiting times.
• To monitor relevant performance measures set out within the access policy and divisional business plan, initiating further data analysis and improvement work as required to achieve clinical, service and Trust objectives.
• To produce relevant and forward-looking performance reports and action plans, both for internal and external audiences, focusing on the objectives set for the service / Trust.
• To develop reports, in association with the Trust IM&T team, as required to support service delivery and performance improvement.
• To ensure all relevant surgical activity is appropriately recorded on the patient administration system (Careflow), to allow the correct charges for services to be applied.
• To contribute to the development of strategic and service planning, by preparing achievable plans aligned with the specialty and Trust’s Strategy
• To ensure booking teams work to the Trust’s patient access policy and booking standards.
• Ensure monthly validation returns are submitted on behalf of team as required
• To attend relevant Trust/Divisional performance meetings including cancer and 18-week PTL meetings.
• To oversee the management of specialty teams (such as validation team), as agreed with the Divisional Operations Director / General Manager ensuring that all key databases are maintained on behalf of the specialty.
• Implement processes across areas of responsibility to ensure no income is lost from patients receiving treatment for interventions not normally funded without appropriate prior approval or exceptional funding being in place.
• To contribute and have responsibilities for completion of IMAS models and be prepared to work independently to produce the first draft of the models.
• The post holder will be expected to lead and produce business cases to ensure that the department is meeting the Trust objectives relating to performance.
  
  

Operational Management

• To be responsible for ensuring patients awaiting treatment are recorded on Careflow in an appropriate way and managed in accordance with the standards set out in the Trust’s access policies.
• To support and advise the teams on key priorities, planned changes to service delivery and effective management of clinic and theatre capacity.
• To provide management support, information and advice to staff within the hospital, relating to the management of patient records and the administration of patient care, using Careflow.
• To ensure Trust Health Records Policies and Procedures are implemented.
• To undertake investigations into patient complaints, relating to the patient administration, taking the lead on implementing more effective systems and / or adapting training where appropriate.
• To contribute to the formulation, implementation and monitoring of operational policies within the hospital, taking a lead where necessary.
• To provide performance reports to the Clinical Lead or divisional management team as required.
• To take part in the patient-flow arrangements in the division and work to achieve aims of the Trust-wide Patient Flow projects
• Oversee the management of overseas, private and Welsh funded work and assist in key areas of improvement.
• To take part in the divisional manager-of-the-day rota.
  
  

People management and leadership

• To line manage relevant admin teams within the specialty as directed by the General Manager.
• To ensure supervisors’ record staff sickness and absences within the relevant departments are managed appropriately, in line with Trust Policy.
• To ensure supervisors’ utilise and comply with all other relevant People policies as appropriate.
• To support supervisors. in identifying and dealing with poor performance by administrative and clerical staff and effectively resolving problems or situations that may arise.
• To support supervisors. in delivering training for administrative and clerical staff, to support the development of flexible trained workforce to meet service delivery.
• Ensure quality appraisals are delivered for those staff assigned or reporting to this post.
  
  

Other

• To attend relevant Trust/Divisional meetings and to represent Urology as required by General Manager.
• To deputise for and represent the General Manager.
• Take responsibility for ensuring delivery of agreed activity and access targets
  
  

Ensure clinical services are delivered in line with commissioned activity and planned income.

Person specification

Education

Essential criteria

• Educated to degree level or equivalent experience
  
  

Desirable criteria

• Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)
  
  

Experience

Essential criteria

• Experience of managing a range of staff in a major service
• Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
• Management of clinical information systems and performance reporting
• Acute sector operational experience
• Experience and proven ability in managing organisation or service change
  
  

Desirable criteria

• Significant experience of budgetary management including contract income
  
  

Knowledge/Skills/Abilities

Essential criteria

• Proven ability to communicate effectively and sensitively with a wide range of people and build credibility quickly
• Knowledge of current NHS issues including performance targets
• Proven ability to analyse and resolve complex issues
• Good interpersonal skills
• Excellent IT Skills
• Ability to produce analytical reports
• Ability to manage, motivate and develop people
• Ability to manage a post that will change and develop to meet the needs of the service
  
  

Personal Qualities and Behaviours

Essential criteria

• Initiative and drive to achieve results
• Resilient and proven ability to work under pressure to meet deadlines
• Able to work autonomously, collaboratively and as part of a multi-professional team
• Demonstrate leadership abilities
• Flexible and adaptable approach
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.