Housing Support Worker - #1697103

Our client Bristol is a trading name of the charity, a well-established provider of accommodation and support services for people affected by homelessness across the South West of England.

We have chosen to operate under the name our client Bristol in this area to avoid confusion with Julian Trust, another charity providing support for homeless people in Bristol. If you are successful in your application, you will be employed by our client but working under the sub-brand of our client Bristol.

Job Role: Supported Housing Case Coordinator (Bristol Framework)

Salary: £25,235 per year

Hours: Full-time 37.5 hours per week

Contract type: Permanent

Location: Bristol

Additional information:

• On-call (1 in 4 weeks), £105/week when on-call

The Role:

As a Case Coordinator, you are required to work with the clients to maintain units of accommodation to a high standard of health and safety and work closely with them to establish effective management of personal finances, for example, supporting the client to complete benefit claims and budgeting. The Case Coordinator is responsible for maintaining accurate and timely records of all client interactions and where necessary supporting the Service Manager and Regional Manager in reporting to partners and funders.

Responsibilities include:

• Progress and track referrals made into the service and outcomes for service users moving on from service via our case management system and the Bristol HSR (housing support register)
• Complete needs assessment/risk assessment for clients leading to the delivery of key elements of support plans which meet individual client need
• Ensure all new clients moving into the service understand their rights and responsibilities and the conditions of their licence agreement and have a valid Housing Benefit claim in place.
• Ensure that all clients are provided with a high-quality person-centred service which takes a strength-based and trauma-informed approach.

Qualifications / Requirements:

• A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work
• Understanding of the causes of offending, homelessness and social exclusion and approaches which seek to address these
• Empathy and understanding of the needs of our client Bristol Service Users.
• Working with people with complex needs and challenging behavior

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at our client's charity shops
• 20% staff discount at our client's bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme