Service Designer - #1696455

The contractor will be required to work from the offices 3 days per week and will be required to travel to various locations throughout the UK (expenses will be paid etc)



Security Clearance: BPSS



This role involves design and implementing IT end user and services migration solutions to ensure successful transfer and adoption of post transfer user IT accounts, desktops/laptops, associated infrastructure, applications and systems access as appropriate. You’ll work with a small end user migration team including a Services Transition Lead, User & End User Compute Coordinator, end user hardware deployment & floorwalking team and the primary IT Service Provider within an IT & Records programme workstream, and be expected to work and engage with the other programme workstreams, transferring sites and their end users etc



Key Deliverables

• Design and implement IT services solutions to address the IT services transfer and business change requirements

• Collaborate with transferring sites personnel & functions, the migration & service transition team and primary IT Service Provider to validate solution requirements

• Provide technical guidance and support to the migration and service transition team

• Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements

• Support the planning, testing and execution of the IT services migration

• Proactively chase down and/or escalate issues where necessary

• Support the maintenance of safe, compliant and secure business operations, and people change imperatives

• Identification, capture and sharing of lessons learnt and associated enactment of timely continuous improvement activities



Qualifications & Experience

• Strong understanding of IT end user, end user compute, infrastructure, applications and systems migration strategies and principles

• Excellent problem-solving and analytical skills

• Strong communication and stakeholder management abilities

• Ability to manage multiple site migrations simultaneously

• Experience in developing and delivering service migration solutions in IT change/transformation/transition and M&A type scenarios. (Desirable)