CCTV & Alarm Monitoring Operator - #1696177

Location: Bristol

Salary: £26,739.90 (Includes Unsocial Hours) + excellent benefits

Shift Pattern: 4 Nights on - 4 Nights off | 12-hour shifts | 08:00-20:00

About The Client:

Join our client an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre. We monitor sites across the UK from our high-spec, busy control room.

Job Role & Responsibilities:

• Monitoring CCTV activity and images for criminal or suspicious activity
• Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies
• Updating and reporting on clients' recorded information and creating brief incident reports
• Handling and management of alarms

Required Skills & Qualities:

• Excellent problem-solving abilities
• Keen eye for detail
• Professional telephone manner
• Commitment to providing the highest standard of customer service
• Call handling experience preferred
• Ability to multi-task effectively
• Strong teamwork skills and commitment to supporting colleagues

Benefits Package:

• Excellent training opportunities for progression and development
• Competitive salary with accrued holiday allowance
• Enhanced rates for public holidays:
  • Double hourly rate during bank holidays
  • Triple pay during Christmas Day, Boxing Day and New Year's Day
• £50 Birthday Bonus paid in your birthday month
• Annual loyalty bonuses for the first 5 years
• Monthly team recognition events
• Performance bonuses for successful incident reporting leading to arrests (£35)
• Medicash health cash plan covering:
  • Dental treatment and checkups
  • Optical care
  • Physiotherapy
  • Virtual GP service
• Access to retail, cinema and gym membership discounts

Screening & Training:

All offers of employment are subject to:

• Satisfactory references from the previous 5 years employment history
• Vetting checks (gaps in employment will need to be verified with evidence)

Successful candidates will:

• Attend a course to obtain the SIA CCTV qualification (company funded), if not already held
• Complete a minimum of 20 hours training, typically between 08:00-20:00 (hours can be adjusted to suit individual needs)