Claims Assistant - #1692740

Why join us?

DWF are looking to recruit a Claims Assistant to join the Team. This is a great opportunity for anyone wanting to expand their career in legal administration with exposure to internal and external stakeholders working with a supportive and collegiate team..

In this role you will be responsible for the general e-mail inbox and 0800 number, ensuring high levels of service delivery, both internally and externally. To assist Claims Handlers with straight forward tasks and support the management of claims.

Responsibilities

• To proactively review incoming e-mails and voicemails from a general inbox account considering and taking appropriate actions ensuring compliance with service level agreements
• To support Claims Handlers with tasks to enable efficient management of their workloads
• Undertake data input exercises where instructed to assist with the production of accurate management information for the Client
• To work flexibly in adjusting to changes in priority of workload;
• Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable;
• To research solutions to problems/issues on cases / projects to develop your own technical knowledge;
• Generate ideas for implementation which develop new ways of working and challenge the status quo;
• To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project;
• Full engagement in the Firm's Performance Review cycle;
• To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firms values and CSR agenda.
  
  

What will help you succeed in this role?

Essential

• Computer literate including proficient use of Microsoft Office.
• Ability to prioritise effectively and manage multiple tasks.
• Excellent attention to detail to be able to carefully analyse information.
• Ability to work well under pressure and to tight deadlines.
• Flexibility and adaptability in your attitude and approach to work.
• Business acumen and an understanding of the clients' needs.
• Ability to build effective professional relationships both with external clients and internal colleagues
  
  

Desirable

• Excellent written and verbal communication skills.
• Excellent teamwork skills.
  
  

What we offer?

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

 

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About Us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.