Part Time Service Associate - #600081

Hargreaves Lansdown plc

Date: 2 weeks ago
City: Bristol
Salary: £23,000 - £25,000 / year
Contract type: Part time
Work schedule: Full day
Hargreaves Lansdown plc


Part time shifts available, Monday to Friday and Saturdays, Working from a minimum of 16 hours a week to 30 hours over three to five days. Shifts typically starting from 10am - 5pm. 6 hour shifts are also available. we can be flexible so please ask!


  • Be the first point of contact for resolving client queries and requests by phone, offering a professional, empathetic, and outstanding level of service at every interaction with our clients across HL's products and services.
  • Maintain and develop your skills and knowledge to have an awareness of regulation, industry best practice and of the services and products we offer.
  • Work with your team, sharing best practices and insights to continually improve client experience.

It's great if you have financial service experience but if you don't and come from a client or customer facing background then we would love to hear from you.


We are looking for passionate and talented client focussed people who can demonstrate the following skills

  • Passionate in delivering exceptional client service, ideally with previous experience working in a customer service or client-facing role, this could be in a contact centre or face to face
  • Understand the risks associated to your role and what that means for you, HL and our stakeholders
  • English and Maths GCSEs grades C / 4 or above (or equivalent qualifications/experience)
  • Enthusiastic to learn and develop new skills
  • Have the ability to be empathetic and adapt your style to different clients
  • A self motivated and proactive colleague that will foster an inclusive work environment and be part of a great team
  • Be an excellent communicator, both verbally & written, with good attention to detail
  • Excellent organisational skills and computer literacy

Competency based interview conducted either in person or on Microsoft teams

Why Us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

  • Discretionary annual bonus & annual pay review
  • 25* days holiday plus bank holidays and 1-day additional Christmas closure time
  • Option to purchase an additional 5 days holiday per year
  • Flexible working options available, including hybrid working
  • Pension scheme up to 11% employer contribution
  • Sharesave scheme - have a real stake in HL's future
  • Income Protection & Life insurance (4 x salary core level of cover)
  • Health care cash plans - including optical, dental, and out patientcare
  • [email protected] and an Employee Assistance Programme
  • Gympass - gym memberships and wellbeing apps available
  • Variety of travel to work schemes with free bike storage and shower facilities
  • An inhouse barista serving subsidised coffee and snacks
  • Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
  • LifeWorks Discounts on services, restaurants and retailers
    * up to 30 days depending on role level & increasing with length of service

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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