Scrum Master - #418839


Date: May 14, 2022
City: Bristol
Contract type: Full time
Work schedule: Full day

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Our Scrum Masters are servant leaders and coaches for an Agile Team, focussed on embedding agile principles, methods and practices to improve delivery velocity and achieve desired outcomes. They help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. Key focuses include facilitating planning and alignment in a transparent, collaborative manner (within and across teams); driving team engagement, performance and agile capability uplift; and helping teams progress their goals by tracking metrics, managing escalations and reinforcing a culture of continuous improvement.

You'll have the following responsibilities

  • Planning & Alignment

  • Coordinates a diverse team to deliver technical initiatives which enable benefits for customers, aligned to the portfolio strategy.

  • Partners with a range of internal and external stakeholders to align on planned initiatives, resolve issues and bottlenecks and achieve collective benefits.

  • Partners with, coaches and supports the Product Owner in managing the backlog to ensure it is properly prioritized and appropriately sized.

  • Facilitates all Scrum ceremonies (e.g. backlog grooming, planning meetings, daily stand-ups, retrospectives, demos/showcases).

  • Optimises team allocation and resourcing by guiding the team on how to get the most of out of self-organization.

  • Team Engagement & Performance

  • Works with other Scrum Masters to improve the application of Agile practices and cross-collaboration on delivery execution.

  • Champions Agile and contributes best practices to our Agile communities.

  • Delivery & Measurement

  • Leverages technical expertise to deliver initiatives, from definition to implementation, in order to achieve customer outcomes aligned to strategy.

  • Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.

  • Helps the team to focus on delivery of high quality stories on a predictable, sustainable cadence.

  • Focuses on outcomes and achieving benefits (e.g. high product quality, high customer satisfaction, reduced risks, improved project controls, faster ROI).

  • Promotes continuous improvement by tracking and communicating Agile metrics to team, management and any impacted stakeholders (e.g. team velocity and sprint progress/burn down chart).

  • Escalates risks, roadblocks and cross-team dependencies that are unresolvable by the team.

You'll have the following skills & experience

  • Driving Engagement: Demonstrated experience fostering and empowering high performing teams.

  • Agile Frameworks: Demonstrated understanding of the principles, components and features of Agile frameworks, with a continuous learning approach to new concepts and best practices.

  • Coaching: Demonstrated experience of coaching, with a strong servant leadership philosophy.

  • SDLC: Demonstrated understanding of the software development lifecycle and technical change delivery.

  • Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation/ context.

  • Conflict Resolution: Demonstrated experience in effective conflict resolution within and across teams.

  • Problem Solving: Demonstrated experience solving complex problems across cross-functional contexts.

  • Interpersonal Savvy: Demonstrated experience influencing teams without reliance on authority and obtaining stakeholder buy-in.

  • Facilitation of multiple teams, scrum-of-scrum experience, experience on multiple projects/programmes across different contexts.

  • Knowledge of scaled agile delivery frameworks.

  • Scrum Master Certification preferred (PSM2 / ACSM).


  • Competitive salary

  • 25 days annual leave (plus bank holidays)

  • 10% on target bonus

  • Life Assurance

  • Pension scheme

  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

  • 50% off BT and EE mobile pay monthly or SIM only plans

  • Exclusive colleague discounts on our latest and greatest BT broadband packages

  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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