Sales Support Administrator - #1709181

Administrator & Sales Support

Bristol

£30,000 + Profit Share Bonus + Training Provided + Holiday + Pension + Progression Opportunities + Permanent Role

Are you a driven person looking to progress a career with experience within a customer service/Internal Sales/Account management role?

Do you have experience with account management, sales, administration or customer service?

LINKS Recruitment Group are pleased to be working with a well-established and growing national company who are industry leaders within their field – this company are seeking a new Customer Service Sales Coordinator to join their expanding team.

In this role, you will be office based, responsible for ensuring the overall quality and on-time delivery of national orders while increasing client satisfaction through phone and email. The Customer Service Coordinator will be expected to provide a high level of service with a portfolio of established Clients. Within this role, you will be in charge all the measures to provide Clients with a seamless ordering process from invoice to delivery.

Your duties will include:

• Delivering excellent customer service and dealing with all types of queries with a problem-solving attitude.
• Supporting the telesales team with incoming calls, emails and enquiries.
• Tracking the distribution process and updating customers along the journey.
• Preparing quotes for customer enquiries
• Answering customer queries by phone and email
• Participate in ongoing training sessions on company protocols for national order management and client services.
• Responsible for the accuracy and timeliness of each Client's order.
• Ensure all deliverables are completed timely and accurately
• Calling customer list to up-sale products where possible when quiet
• Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.

The Person:

• Background within a customer service role/account management or similar
• Experience within a manufacturing/distribution settings (desirable)
• Have excellent communication skills at all levels.
• Be highly organised with the ability to work to deadlines.
• Have excellent attention to detail.
• Keen to learn and undergo training

Role: Permanent

Salary: £30,000 + Profit Share Bonuses

Hours: 8:30am-5pm - office based